At a Glance
- Tasks: Lead global teams to drive client retention, renewals, and expansion in a fast-paced environment.
- Company: Join Papaya, a leading global workforce management platform transforming payroll and payments.
- Benefits: Competitive salary, leadership opportunities, and the chance to shape client success on a global scale.
- Other info: Work in a diverse, international setting with excellent career advancement potential.
- Why this job: Make a real impact by enhancing client relationships and driving revenue growth for a dynamic company.
- Qualifications: Proven leadership experience in Client Success or Account Management with strong commercial acumen.
The predicted salary is between 100000 - 150000 £ per year.
Requirements
- Significant experience leading global, multi-layered teams, including leaders of leaders
- Proven track record of owning revenue targets and driving retention, renewals, and expansion within Enterprise accounts
- Experience leading Client Success, Account Management, or similar post-sales organizations
- Strong commercial acumen with a clear revenue-oriented mindset
- Exceptional leadership presence and executive-level communication skills
- Ability to operate effectively in complex, fast-paced, global environments
- Strong data-driven decision-making and forecasting discipline
- Excellent stakeholder management across seniority levels and functions
- Ability to balance strategic thinking with hands-on execution
- Strong comfort working in international and cross-cultural environments
- Background in Payroll, Payments, HR Tech, or B2B SaaS - preferred but not required given strong overall experience and track record
What the job involves
Papaya is a global workforce management platform that enables companies to hire, pay, and manage employees and contractors worldwide, compliantly and at scale. We support fast growing companies and enterprises in simplifying global payroll, payments, and workforce operations across multiple countries.
We are seeking a VP, Client Success to lead Papaya’s global Account Management and Client Success organization. This role owns retention, renewals, and expansion across our customer base, ensuring strong revenue performance and a consistent, high-quality client experience.
The VP will lead a multi-layered international team, including Regional Directors, and drive alignment across Sales, Product, and Operations to deliver value, strengthen customer relationships, and support long-term growth.
As Papaya scales and serves increasingly complex enterprise customers, retaining and growing existing business is critical. This role sits at the center of our revenue engine, ensuring we protect recurring revenue, enable expansion, and operate as a trusted partner to our customers.
The core mandate of the VP, Client Success is to lead and scale Papaya’s global Client Success organization while owning revenue outcomes across retention, renewals, and expansion and navigates success across a diverse set of indicators.
- Lead and own global retention program, with a focus on renewal, and expansion targets across all regions
- Run regular global pipeline and forecasting reviews, ensuring accuracy, visibility, and proactive gap management
- Establishes resilient methodology to own and manage critical client escalations globally, acting as executive sponsor when needed
- Champions account management best practices and drive adoption of shared tools and processes
- Establish programs to drive upsells and cross-sell across new products, new geographies, and expanded workforce scope
- Build and execute structured account growth plans for strategic enterprise customers
- Lead, develop, and scale a multi-regional team of Regional Directors and Account Managers
- Set clear KPIs, performance expectations, and accountability frameworks across regions
- Partner closely with Sales, Product, Operations, and Finance to align what is sold, delivered, and expanded
- Design and evolve the global Client Success organizational structure, coverage model, and leadership bench to support growth and scale
Vice President of Client Success in London employer: Papaya Global
Papaya is an exceptional employer that prioritises employee growth and development within a dynamic, global environment. With a strong focus on collaboration and innovation, we offer our team members the opportunity to lead multi-layered international teams while driving significant revenue outcomes. Our commitment to a supportive work culture, combined with competitive benefits and a clear path for career advancement, makes Papaya an attractive place for those seeking meaningful and rewarding employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President of Client Success in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in Client Success and leadership can drive revenue and retention. Tailor your message to highlight your commercial acumen and ability to manage complex teams effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest and summarising key points from your conversation can leave a lasting impression. Plus, it shows you’re proactive and engaged!
We think you need these skills to ace Vice President of Client Success in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the VP, Client Success role. Highlight your experience in leading global teams and driving revenue targets, as these are key aspects of what we’re looking for.
Showcase Your Leadership Skills:We want to see your exceptional leadership presence! Use specific examples from your past roles where you’ve successfully managed multi-layered teams and driven client success. This will help us understand how you can lead our international team.
Demonstrate Commercial Acumen:Since this role is all about revenue, make sure to include any relevant achievements related to retention, renewals, or expansion within enterprise accounts. We love data-driven decision-making, so don’t shy away from sharing metrics!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Papaya Global
✨Know Your Numbers
As a VP of Client Success, you'll need to demonstrate your ability to own revenue targets. Brush up on your past achievements related to retention, renewals, and expansion. Be ready to share specific metrics that showcase your success in driving revenue growth.
✨Showcase Leadership Skills
This role involves leading multi-layered teams, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed leaders of leaders and fostered a collaborative environment. Think about how you can convey your executive presence during the interview.
✨Understand the Business
Familiarise yourself with Papaya's services and the challenges faced by global enterprises in payroll and workforce management. This knowledge will help you articulate how your experience aligns with their needs and how you can contribute to their growth.
✨Prepare for Stakeholder Management
Given the importance of stakeholder management in this role, think about your approach to building relationships across different seniority levels. Be prepared to discuss how you've navigated complex environments and maintained strong communication with various stakeholders.
