At a Glance
- Tasks: Nurture client relationships and drive revenue growth in a dynamic tech environment.
- Company: Join Papaya Global, an award-winning B2B tech unicorn revolutionising payroll and payments.
- Benefits: Competitive salary, career development, and the chance to work with cutting-edge technology.
- Other info: Be part of a fast-growing team with excellent career advancement opportunities.
- Why this job: Make a real impact by enhancing client experiences and leveraging AI tools.
- Qualifications: Bachelor's degree and 2+ years in Account Management, preferably in Payroll or Fintech.
The predicted salary is between 45000 - 55000 £ per year.
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry.
With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
The Account Manager is a key player responsible for nurturing and growing client relationships within our strategic-level accounts.
Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs.
Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions.
Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals.
Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team.
Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges.
Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency.
Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes.
~ Bachelor's degree in Business, Marketing, or a related field.
~2+ years of experience in Account Management.
~ Knowledge of Payroll, HRIS, or Fintech industries.
~ Proficiency with CRM software, project management tools, and AI-powered productivity solutions.
~ Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency.
~ Client-focused with a passion for outstanding service.
~ Strong organizational and time management skills.
~ The ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management.
They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya.
Key Account Manager -Service (Permanent) in London employer: Papaya Global
Papaya Global is an exceptional employer that fosters a dynamic and innovative work culture, empowering employees to lead and mentor high-performing teams in the rapidly evolving B2B tech landscape. With a strong focus on professional growth, employees benefit from extensive training opportunities and the chance to work with cutting-edge AI technologies, all while contributing to a mission that transforms the payroll and payments industry globally. Located in a vibrant environment, Papaya Global offers a collaborative atmosphere where creativity and strategic thinking are encouraged, making it an ideal place for those seeking meaningful and rewarding careers.
