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- Tasks: Lead and transform deal management processes to drive revenue and efficiency.
- Company: Join Papaya Global, a fast-growing B2B tech unicorn revolutionising payroll and payments.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by optimising deal structures and enhancing commercial excellence.
- Qualifications: 7-10 years in deal operations with strong CPQ and Salesforce expertise.
- Other info: Be part of a collaborative team driving innovation in a global tech company.
The predicted salary is between 36000 - 60000 £ per year.
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
Papaya Global is entering a critical stage of scale and modernization in how we commercialize, structure, and operationalize deals across new business and renewals. We are seeking a strategic, process-obsessed, and commercially minded Global Deal Operations Manager to rebuild and elevate the function from the ground up. This leader will own our quoting, deal structure, commercial approvals, contracting workflows, and the operational backbone that enables Sales, Finance, Legal, and Customer Success to work efficiently and accurately. You will transform our deal processes into scalable, automated, and well-governed Deal Management engine that accelerates revenue, improves margin, reduces risk, and ensures commercial excellence across the company.
Responsibilities
- Build & Lead the Deal Management Function
- Lead, mentor, and develop the existing team of two deal support specialists.
- Define clear responsibilities, SLAs, escalation paths, and workflows.
- Establish the Deal Desk as a strategic partner to Sales, CS, Finance, and Legal—not a transactional support team.
- Create and enforce a global quoting and pricing framework across new business, upsell, and renewals.
- Establish pricing guardrails, discounting guidelines, and approval matrices.
- Drive margin-positive deal structures while enabling Sales to win competitively.
- Architect an end-to-end commercial workflow from quote initiation through order form generation and contract signature.
- Work with Marketing, Legal and Finance to standardize deal templates, configurations, and approval rules.
- Reduce dependency on manual interpretation of old legacy contracts.
- Build a structure to safely migrate or interpret legacy contracts into standardized formats.
- Partner with Legal to align contract language, commercial terms, and exceptions processes.
- Ensure order forms are accurate, compliant, and audit-ready.
- Serve as the business owner for DealHub and Salesforce quoting workflows.
- Partner with RevOps & BizAps to automate configurations, guardrails, and data flows.
- Build scalable CPQ logic, product catalog enhancements, and approval routing.
- Act as the quarterback between Sales, Finance, Legal, and CS for all deal-related matters.
- Run commercial reviews and act as a strategic advisor on complex deals.
- Provide training and enablement to Sales on quoting workflows and commercial policies.
- Own data accuracy in deal records, pricing, SKUs, and commercial terms in Salesforce.
- Develop dashboards on deal cycle times, discount trends, exception frequency, and pricing compliance.
- Provide insights that drive operational improvements and revenue optimization.
What Success Looks Like (First 12 Months)
- A well-structured, documented, scalable quoting and deal review process in place.
- Minimal reliance on manual contract interpretation; strong governance over legacy contract transitions.
- DealHub CPQ fully optimized with automated rules, guardrails, and templates.
- A trained, effective deal support team operating with confidence and autonomy.
- Faster deal cycles, fewer errors, improved pricing discipline, and higher operational efficiency.
- Sales, Finance, Legal, and CS working from the same commercial playbook.
Requirements
- 7-10+ years of Deal Desk, Commercial Operations, Revenue Operations, or Pricing experience.
- Ability to navigate ambiguity, assess legacy contract complexity, and build scalable systems from scratch.
- Proven success building or transforming a deal management function in a SaaS or global tech company.
- Deep expertise with CPQ systems (DealHub strongly preferred) and Salesforce.
- Strong understanding of commercial terms, B2B SaaS pricing, contract structures, discounts, margins, and billing implications.
- Excellent stakeholder management across Sales, Finance, Legal, and Operations.
Nice To Have
- Experience in payroll, global workforce management, HR tech, fintech, or other complex multi-SKU environments.
- Background in process design, change management, or operational excellence.
- Experience managing small teams in high-growth environments.
Deal Operations Manager in London employer: Papaya Global
Contact Detail:
Papaya Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deal Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can help them achieve their goals, especially in deal operations.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Global Deal Operations Manager. Highlight your process-obsessed mindset and strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Deal Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deal Operations Manager role. Highlight your experience in deal management, commercial operations, and any relevant tech skills. We want to see how your background aligns with our mission at Papaya Global!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about revolutionising the payroll and payments industry. Share specific examples of how you've transformed deal processes in the past – we love a good success story!
Showcase Your Leadership Skills: As a potential leader in our team, it's crucial to demonstrate your ability to mentor and develop others. Share experiences where you've led teams or projects, especially in high-growth environments. We’re looking for someone who can elevate our existing team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our innovative team at Papaya Global!
How to prepare for a job interview at Papaya Global
✨Know Your Numbers
As a Deal Operations Manager, you'll need to be comfortable with data and metrics. Brush up on key performance indicators related to deal cycles, pricing strategies, and revenue optimisation. Being able to discuss these confidently will show that you understand the commercial landscape.
✨Master the Tech Stack
Familiarise yourself with DealHub and Salesforce, as these are crucial for the role. If you can demonstrate your knowledge of how to optimise quoting workflows or automate processes during the interview, it’ll set you apart from other candidates.
✨Showcase Your Leadership Skills
This role involves leading a team and collaborating across departments. Prepare examples of how you've successfully led teams or projects in the past, especially in high-growth environments. Highlight your ability to mentor and develop others, as this is key to building an effective deal support team.
✨Understand the Commercial Landscape
Dive deep into B2B SaaS pricing models and contract structures. Be ready to discuss how you would approach building a scalable quoting framework or managing complex deals. Showing that you can think strategically about commercial governance will impress the interviewers.
