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- Tasks: Lead and transform the Deal Management function to optimise quoting and pricing processes.
- Company: Join Papaya Global, a fast-growing B2B tech unicorn revolutionising payroll and payments.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a significant impact by streamlining deal processes in a cutting-edge tech company.
- Qualifications: 7-10 years in Deal Desk or Commercial Operations with strong leadership skills.
- Other info: Be part of a collaborative team driving innovation in global workforce management.
The predicted salary is between 48000 - 72000 ÂŁ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
Papaya Global is entering a critical stage of scale and modernization in how we commercialize, structure, and operationalize deals across new business and renewals. We are seeking a strategic, process-obsessed, and commercially minded Global Deal Operations Manager to rebuild and elevate the function from the ground up.
This leader will own our quoting, deal structure, commercial approvals, contracting workflows, and the operational backbone that enables Sales, Finance, Legal, and Customer Success to work efficiently and accurately. You will transform our deal processes into scalable, automated, and well-governed Deal Management engine that accelerates revenue, improves margin, reduces risk, and ensures commercial excellence across the company.
Key Responsibilities- Build & Lead the Deal Management Function
- Lead, mentor, and develop the existing team of two deal support specialists.
- Define clear responsibilities, SLAs, escalation paths, and workflows.
- Establish the Deal Desk as a strategic partner to Sales, CS, Finance, and Legal - not a transactional support team.
- Own Quoting, Pricing, & Commercial Governance
- Create and enforce a global quoting and pricing framework across new business, upsell, and renewals.
- Establish pricing guardrails, discounting guidelines, and approval matrices.
- Drive margin-positive deal structures while enabling Sales to win competitively.
- Rebuild the Commercialization Process
- Architect an endâtoâend commercial workflow from quote initiation through order form generation and contract signature.
- Work with Marketing, Legal and Finance to standardize deal templates, configurations, and approval rules.
- Reduce dependency on manual interpretation of old legacy contracts.
- Build a structure to safely migrate or interpret legacy contracts into standardized formats.
- Partner with Legal to align contract language, commercial terms, and exceptions processes.
- Ensure order forms are accurate, compliant, and auditâready.
- System Ownership: DealHub + Salesforce
- Serve as the business owner for DealHub and Salesforce quoting workflows.
- Partner with RevOps & BizAps to automate configurations, guardrails, and data flows.
- Build scalable CPQ logic, product catalog enhancements, and approval routing.
- CrossâFunctional Leadership
- Act as the quarterback between Sales, Finance, Legal, and CS for all dealârelated matters.
- Run commercial reviews and act as a strategic advisor on complex deals.
- Provide training and enablement to Sales on quoting workflows and commercial policies.
- Data Quality & Reporting
- Own data accuracy in deal records, pricing, SKUs, and commercial terms in Salesforce.
- Develop dashboards on deal cycle times, discount trends, exception frequency, and pricing compliance.
- Provide insights that drive operational improvements and revenue optimization.
- A wellâstructured, documented, scalable quoting and deal review process in place.
- Minimal reliance on manual contract interpretation; strong governance over legacy contract transitions.
- DealHub CPQ fully optimized with automated rules, guardrails, and templates.
- A trained, effective deal support team operating with confidence and autonomy.
- Faster deal cycles, fewer errors, improved pricing discipline, and higher operational efficiency.
- Sales, Finance, Legal, and CS working from the same commercial playbook.
- 7â10+ years of Deal Desk, Commercial Operations, Revenue Operations, or Pricing experience.
- Ability to navigate ambiguity, assess legacy contract complexity, and build scalable systems from scratch.
- Proven success building or transforming a deal management function in a SaaS or global tech company.
- Deep expertise with CPQ systems (DealHub strongly preferred) and Salesforce.
- Strong understanding of commercial terms, B2B SaaS pricing, contract structures, discounts, margins, and billing implications.
- Excellent stakeholder management across Sales, Finance, Legal, and Operations.
- Experience in payroll, global workforce management, HR tech, fintech, or other complex multiâSKU environments.
- Background in process design, change management, or operational excellence.
- Experience managing small teams in highâgrowth environments.
Deal Desk Manager in London employer: Papaya Global
Contact Detail:
Papaya Global Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Deal Desk Manager in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could land you an interview.
â¨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their products and services, and think about how your skills as a Deal Desk Manager can help them achieve their goals. This will show you're genuinely interested!
â¨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your experience in deal management and how you've tackled challenges in the past. Confidence is key!
â¨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows your enthusiasm for the role and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Deal Desk Manager in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Deal Desk Manager role. Highlight your experience in deal management, commercial operations, and any relevant tech expertise. We want to see how your skills align with our mission at Papaya Global!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about revolutionising the payroll and payments industry. Share specific examples of how you've transformed deal processes in the past â we love a good success story!
Showcase Your Leadership Skills: As a Deal Desk Manager, you'll be leading a team and collaborating across departments. Make sure to highlight your leadership experience and how you've successfully managed teams or projects in high-growth environments. Weâre all about teamwork here at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. Itâs super easy, and youâll be able to showcase your application in the best light. Letâs get your journey started with us at Papaya Global!
How to prepare for a job interview at Papaya Global
â¨Know Your Numbers
As a Deal Desk Manager, you'll need to be comfortable with data and pricing structures. Brush up on your knowledge of B2B SaaS pricing models, margins, and discounting guidelines. Be ready to discuss how you've successfully navigated complex pricing scenarios in the past.
â¨Showcase Your Leadership Skills
This role involves leading a team and collaborating across departments. Prepare examples of how you've mentored team members or led cross-functional projects. Highlight your ability to build relationships with Sales, Finance, Legal, and Customer Success teams.
â¨Demonstrate Process Improvement Experience
The job requires rebuilding and optimising deal processes. Come prepared with specific examples of how you've transformed deal management functions or improved operational efficiency in previous roles. Discuss any experience you have with CPQ systems like DealHub.
â¨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges in deal structuring or contract interpretation and how you would address them. This will show your strategic thinking and ability to navigate ambiguity.
