At a Glance
- Tasks: Lead and inspire a high-performing Account Management team while driving client success.
- Company: Join Papaya Global, an award-winning B2B tech unicorn revolutionising payroll and payments.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Collaborate across teams and leverage AI tools for operational excellence.
- Why this job: Make a real impact in a fast-paced, innovative company with global reach.
- Qualifications: 4+ years in leadership roles and strong client relationship skills required.
The predicted salary is between 60000 - 80000 £ per year.
Overview
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
Key Responsibilities
- Lead & Mentor: Manage, inspire, and develop a high-performing regional Account Management team, providing coaching and support to help team members meet and exceed goals. Promote AI-enabled best practices and workflows to improve productivity, customer engagement, and team performance.
- Client Relationship Management: Build and maintain strong partnerships with key strategic clients by understanding their business needs, goals, and challenges. Act as a senior escalation point to resolve issues and ensure satisfaction.
- Revenue Growth: Identify upselling and cross-selling opportunities across existing accounts. Collaborate with internal teams to craft and implement solutions and contractual amendments.
- Strategic Partnership Building: Conduct regular partnership reviews and strategic check-ins with clients to align Papaya’s solutions with their evolving workforce strategies.
- Service Excellence: Ensure delivery meets SLAs and client expectations through proactive management, issue resolution, and continuous service optimization.
- Cross-functional Collaboration: Work closely with Legal, Operations, Customer Care, Payments, Finance, and other teams to provide seamless client experiences.
- Team & Performance Metrics: Track and report on team KPIs, ensuring alignment with organizational goals and taking corrective actions when necessary.
- Process Optimization: Utilize internal playbooks, CRM tools, AI-powered solutions, and feedback mechanisms to improve account strategies and drive operational excellence.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- 4+ years’ experience in a team lead or managerial role within account management or sales.
- 5+ years’ experience in client-facing roles such as Account Management or Customer Success, preferably in B2B tech, HRIS, payroll, or fintech environments.
- Proven ability to build and nurture client relationships across mid to strategic levels.
- Strong leadership, coaching, and motivational skills.
- Exceptional interpersonal, negotiation, and communication skills.
- Proficiency in CRM platforms (e.g., Salesforce), project management tools, and AI-powered solutions used for account management, customer engagement, and operational efficiency.
- Experience leveraging AI-enabled tools and workflows to improve team performance, customer outcomes, and operational effectiveness.
- Analytical mindset with strong problem-solving abilities.
- Comfortable working cross-functionally in a fast-paced, global organization.
- Deep customer orientation and passion for delivering exceptional service.
Growth Account Manager Team Lead employer: Papaya Global
Papaya Global is an exceptional employer that fosters a dynamic and innovative work culture, empowering employees to lead and mentor high-performing teams in the rapidly evolving B2B tech landscape. With a strong focus on professional growth, employees benefit from comprehensive training, access to cutting-edge AI tools, and opportunities to collaborate across diverse functions, all while contributing to a mission that transforms the payroll and payments industry on a global scale.
StudySmarter Expert Advice🤫
We think this is how you could land Growth Account Manager Team Lead
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Papaya Global!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Growth Account Manager Team Lead
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Papaya Global, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Papaya Global
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Papaya Global’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
