- The Account Manager is a key player responsible for nurturing and growing client relationships within our strategic-level accounts. Collaborating with the Account Management Regional Lead, you’ll drive revenue generation, manage partnerships, and contribute to RFPs
- Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs
- Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions
- Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals
- Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team
- Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges
- Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency
- Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes
Benefits
- Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
- Paternity / Maternity Leave: Additional days on the company account (in addition to any legal benefits)
- Birthday Benefit: Gift as spending money
- PTO Policy: Transparent and uniform policy of 20 days per year (unless more is designated by the law)
- Fitness: Gym on-site or annual (equivalent budget for all locations) reimbursement for gym membership or other fitness activities
- Meal Vouchers: Monthly allowance for meal vouchers - per regional policy
- Remote Work Allowance: Remote work allowances (for employees with no local office)
- Learning & Development: Yearly budget for AI online courses, classes, seminars, or other developmental activities (per calendar year, based on company policy)
- Work from Abroad: We offer eligible employees the opportunity to work from abroad for a limited period each year
2+ years of experience in Account ManagementDemonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiencyCollaborative team player adaptable to a fast-paced environmentStrong analytical and problem-solving abilitiesStrong organizational and time management skillsClient-focused with a passion for outstanding serviceProficiency with CRM software, project management tools, and AI-powered productivity solutionsKnowledge of Payroll, HRIS, or Fintech industriesBachelor’s degree in Business, Marketing, or a related fieldExcellent interpersonal and communication skillsThe ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya
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Growth Account Manager (Spain) employer: Papaya Global
Papaya Global is an exceptional employer, offering a dynamic and innovative work environment that fosters growth and collaboration. With a strong focus on employee development and a commitment to revolutionising the payroll and payments industry, team members benefit from a culture that encourages strategic thinking and data-driven decision-making. Located in a vibrant tech hub, employees enjoy the flexibility of a hybrid work model, competitive compensation, and the opportunity to be part of a rapidly growing B2B tech unicorn with ambitious goals.
