At a Glance
- Tasks: Build and maintain strong client relationships while driving revenue growth and ensuring exceptional service delivery.
- Company: Join Papaya Global, a fast-growing B2B tech unicorn revolutionising payroll and payments.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Leverage AI tools to enhance customer engagement and operational efficiency in a collaborative team.
- Why this job: Make a real impact in a cutting-edge company with innovative technology and global reach.
- Qualifications: 5+ years in account management or sales, excellent communication skills, and knowledge of payroll or fintech.
The predicted salary is between 60000 - 80000 £ per year.
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionise the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
The Enterprise Account Manager role is developing and maintaining long-term relationships with stakeholders of Papaya's most valuable accounts. It's important to understand customers' goals, challenges, and pain points while working proactively to create processes and align on expectations. You will work with cross-functional teams to assure accountability and sustain the overall health of the account. Reporting and collaborating with the Head of Global Enterprise Accounts, you'll drive revenue generation, manage partnerships, and contribute to RFPs.
Responsibilities:- Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
- Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional Lead and internal teams to develop and execute amendments supporting new solutions.
- Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future priorities.
- Collaborate with the Regional Lead and stakeholders to support RFPs and RFIs, contribute to compelling proposals, and participate in RFP interviews alongside the Sales team.
- Strive to achieve individual and team KPIs, continuously monitor account health, identify risks and opportunities, and take corrective actions when necessary.
- Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency.
- Optimise client interactions and sales strategies by utilising playbooks and scalable processes. Provide feedback and recommendations for process improvements based on customer insights and business outcomes.
- Bachelor's degree in business, marketing, or a related field.
- 5+ years' experience in account management or sales.
- Excellent interpersonal and communication skills.
- Strong analytical and problem-solving abilities.
- Knowledge of Payroll, HRIS, or Fintech industries.
- Proficiency with CRM software, project management tools, and AI-powered productivity solutions.
- Demonstrated ability to leverage AI tools (e.g., ChatGPT, Copilot, Gemini, Claude) to improve customer engagement, analysis, communication, and operational efficiency.
- Client-focused with a passion for outstanding service.
- Strong organisational and time management skills.
- Collaborative team player adaptable to a fast-paced environment.
The ideal candidate combines strong relationship management and commercial acumen with a modern AI-enabled approach to account management. They leverage technology to work smarter, make better decisions, scale customer engagement and continuously improve business outcomes for both customers and Papaya.
Enterprise Account Manager employer: Papaya Global
Papaya Global is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to drive meaningful change in the payroll and payments industry. With a strong focus on professional growth, team collaboration, and the integration of cutting-edge AI tools, employees can expect to thrive in their roles while contributing to the success of a rapidly expanding tech unicorn. Located in a vibrant environment, Papaya Global offers unique opportunities for career advancement and the chance to be part of a mission-driven team dedicated to transforming global workforce management.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Account Manager
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Papaya Global!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Enterprise Account Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Papaya Global, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Papaya Global
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Papaya Global’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
