At a Glance
- Tasks: Lead and transform global payroll operations with a focus on accuracy and customer satisfaction.
- Company: Join Papaya Global, an award-winning B2B tech unicorn revolutionising workforce payments.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Embrace an AI-first mindset and foster a culture of continuous improvement.
- Why this job: Drive real change in a fast-paced role and make a global impact.
- Qualifications: 10+ years in payroll operations and experience leading large teams.
The predicted salary is between 112500 - 137500 £ per year.
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to transform the way companies manage global workforce payments.
Our platform enables organizations to pay employees, contractors, and other beneficiaries anywhere in the world quickly, compliantly, and reliably.
As we continue to scale our global payments infrastructure, we are looking for an experienced Director of Payment Operations to lead and evolve our payment execution capabilities.
We are looking for an experienced Director of Payroll Operations to lead and elevate our global payroll operations function.
This is a senior leadership role with end-to-end ownership of the payroll cycle, direct accountability for customer outcomes, and a mandate to take the team to the next level of operational maturity.
You will lead a team of 80+ payroll professionals, work closely with In Country Teams (ICTs), and serve as a key driver of customer health, revenue retention and expansion .
Key Responsibilities
- Lead the end-to-end payroll cycle - ensuring accuracy, compliance, and SLAs across all markets.
- Drive a high level of service quality that directly contributes to customer health and retention.
- Own the revenue mindset: treat payroll operations as a business function that protects and grows ARR.
- Partner closely with ICTs to close the loop to ensure seamless handoff into steady-state operations.
- Build and execute a roadmap to mature the team's processes, tooling, and performance standards.
- Champion an AI-first mindset across the team - identifying opportunities to leverage AI and automation to streamline payroll operations, reduce manual effort, and scale effectively.
- Serve as an escalation point for complex customer issues and drive resolution with urgency and ownership.
- Foster a culture of accountability, continuous improvement, and customer obsession across a team of 80+.
Requirements
- 10+ years of experience in payroll operations, with proven expertise in managing full-cycle payroll processes at scale.
- Demonstrated experience leading large teams in a customer-facing environment.
- Experience working cross-functionally with implementation, product, and finance teams.
- Excellent communication skills and the ability to represent the operations function at the executive level.
- A revenue mindset
- Data-driven mindset and decision making
- An AI mindset - you actively explore how AI and automation tools can drive effective teams and elevate the quality of service at scale.
- Experience in the global workforce industry, specifically in Payroll, EOR, and AOR.
- Familiarity with multi-country payroll complexity and the regulatory landscape across key markets
- Background in scaling operations teams through growth or transformation phases
- Why This Role
This is not a steady-state role - it's a transformation mandate.
You'll have the authority, the team, and the executive support to drive real change.
If you thrive in fast-moving environments and want to leave your mark on a global payroll function, this is the opportunity.
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Director of Payments Operations employer: Papaya Global
Papaya Global is an exceptional employer that fosters a dynamic and innovative work culture, empowering employees to lead and mentor high-performing teams in the rapidly evolving B2B tech landscape. With a strong focus on professional growth, employees benefit from extensive training opportunities and the chance to work with cutting-edge AI technologies, all while contributing to a mission that transforms the payroll and payments industry globally. Located in a vibrant environment, Papaya Global offers a collaborative atmosphere where creativity and strategic thinking are encouraged, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Payments Operations
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Papaya Global!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Papaya Global.
We think you need these skills to ace Director of Payments Operations
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Papaya Global. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Papaya Global and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Papaya Global. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Papaya Global's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Papaya Global
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Papaya Global.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Papaya Global will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Papaya Global and how you would contribute to adapting HR strategies.
