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- Tasks: Lead a dynamic team, ensuring top-notch service and quality pizza delivery.
- Company: Join Papa John's, where diversity fuels our success and teamwork is key.
- Benefits: Enjoy competitive pay, flexible hours, and a fun work environment.
- Other info: Great opportunities for career growth in a supportive atmosphere.
- Why this job: Make a real impact in a fast-paced setting while enjoying delicious pizza.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Diversity is our strength and competitive advantage. Bring your flavour to the Papa John's team today!
Job Responsibilities:
- This role has primary responsibility for shift management, hiring/firing, onboarding, training, development, corrective action, and managing performance of restaurant team members and delivery drivers.
- Provide quality products to our customers by building a system of quality with team members, ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order.
- Communicate, train, and promote quality standards to team members by utilising all available tools including Operations Manual and Team Member Handbook.
- Ensure food safety certifications are up to date for all team members and manage the company’s assets by ensuring the restaurant is clean and meets safety and security standards at all times.
- Supervise work activities of all non-exempt restaurant team members, including shift leaders, in-store team members and delivery drivers during the assigned work schedule.
- In absence of General Manager, responsible for all functions of a Papa John’s restaurant to ensure high quality products and customer service.
- Actively recruit customer-focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure shift compliance with uniform and appearance standards, and communicate performance expectations to direct reports.
- Document performance issues and take appropriate disciplinary action, up to and including termination.
- Effectively coach and develop team members and support an atmosphere of teamwork, energy and fun.
- Contribute to the achievement of sales goals by providing prompt and friendly customer service through team member training on products and sales execution.
- Contribute to and execute plans to resolve unfavorable trends and enhance profits of restaurant.
- Execute shift-level financial controls and cash management responsibilities.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Equal Employment Opportunity: Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member.
Operations Manager employer: Papa Johns
Contact Detail:
Papa Johns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the restaurant industry. You never know who might have a lead on an Operations Manager role at Papa John's or can put in a good word for you.
✨Tip Number 2
Show off your skills in person! Attend job fairs or industry events where Papa John's is present. Bring your A-game and be ready to chat about how your experience aligns with their needs – it’s all about making that personal connection.
✨Tip Number 3
Prepare for interviews by practising common questions related to team management and customer service. Think about specific examples from your past roles that demonstrate your ability to lead a team and ensure quality standards – this will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Tailor your application to highlight your unique flavour and how you can contribute to the Papa John's team – remember, diversity is our strength!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Unique Flavour: When you're writing your application, let your personality shine through! We want to see what makes you unique and how that can add to our team. Don’t be afraid to share your experiences and how they relate to the role.
Tailor Your Application: Make sure to customise your application for the Operations Manager position. Highlight your relevant skills in shift management, training, and performance management. We love seeing how your background fits with what we do at Papa John's!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Papa Johns
✨Know the Company Culture
Before your interview, take some time to understand Papa John's culture and values. They emphasise diversity and teamwork, so think about how your unique experiences can contribute to their environment. Be ready to share examples of how you've worked in diverse teams or handled challenges in a collaborative way.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be responsible for managing a team. Prepare to discuss your leadership style and provide specific examples of how you've successfully trained, developed, or managed team members in the past. Highlight any experience you have with performance management and how you’ve motivated your team to achieve goals.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you handle challenges, especially in a high-pressure environment like a busy restaurant. Think of scenarios where you've resolved conflicts, improved processes, or enhanced customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the role and the company. Ask about their approach to team development, how they measure success in the restaurant, or what challenges they currently face. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.