At a Glance
- Tasks: Lead shifts in a dynamic pizza kitchen, ensuring quality and customer satisfaction.
- Company: Join the vibrant team at Papa John's, where diversity is our strength.
- Benefits: Flexible hours, fun work environment, and opportunities for growth.
- Other info: Great opportunity for those who love pizza and teamwork!
- Why this job: Be part of a team that values connection, integrity, and innovation.
- Qualifications: Must be 18+, with previous restaurant experience preferred.
The predicted salary is between 24000 - 30000 £ per year.
Diversity is our strength and competitive advantage. Bring your flavour to the Papa John's team today!
Job Summary
The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.
Duties And Responsibilities
- Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.
- Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
- Consistently contributes to achieving the Company’s product goal.
- Commits to meeting the needs and expectations of the restaurant’s customers, minimises customer complaints and responds appropriately to customer needs.
- Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
- Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
- Ensures adequate shift coverage for restaurant.
- Provides immediate feedback and corrects problems when identified.
- Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labour costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
- Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilising the FOCUS System.
- Execute cash management duties.
- Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimise loss.
Education, Experience & Certifications
- High School diploma or GED preferred
- Serv-Safe/Local or State Food Service Certification preferred
- Previous restaurant shift lead experience preferred
- Successful and stable employment history
- Must be 18 years of age or older
- Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
- Ability to successfully perform the job duties of all positions in the restaurant.
Functional Skills
- Planning & Prioritisation
- Communicates Effectively
- Process Improvement
Our Values
- EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
- DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
- PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
- INNOVATE TO WIN - We champion and challenge for a better way in all we do
- HAVE FUN - We find joy, create meaningful impact and celebrate the journey together
Our Core Competencies
- CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
- RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
- CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
- BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
- WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Papa Johns is an equal opportunity employer.
Shift Leader: Pizza Kitchen Operations Lead in Evesham employer: Papa Johns
At Papa John's, we pride ourselves on fostering a vibrant and inclusive work culture where every team member's unique contributions are valued. As a Shift Leader, you'll enjoy competitive benefits, opportunities for personal and professional growth, and the chance to lead a passionate team in delivering exceptional customer experiences. Join us in a dynamic environment that celebrates diversity and innovation, all while having fun making delicious pizza!
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader: Pizza Kitchen Operations Lead in Evesham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Papa John's social media and website. Understanding their values and what makes them tick will help you connect during the chat.
✨Tip Number 2
Practice your responses! Think about how your past experiences align with the role of Shift Leader. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show off your skills.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart and presentable shows you care. A neat appearance can make a great first impression and set the tone for the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Leader: Pizza Kitchen Operations Lead in Evesham
Some tips for your application 🫡
Show Your Passion for Pizza:When you're writing your application, let your love for pizza shine through! Mention any relevant experience in the food industry and how it fuels your desire to lead a team at Papa John's.
Highlight Your Leadership Skills:As a Shift Leader, you'll be managing a team, so make sure to showcase your leadership experience. Talk about times you've successfully led a team or handled challenges in a busy environment.
Be Authentic and Personable:We value authenticity, so don’t be afraid to let your personality come through in your application. Share a bit about yourself and what makes you a great fit for our team culture.
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for the role!
How to prepare for a job interview at Papa Johns
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of pizza kitchen operations. Familiarise yourself with dough management, portioning, and customer service expectations. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to manage a team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. This will highlight your capability to contribute to a positive work environment.
✨Emphasise Customer Centricity
Papa John's values a customer-centric approach, so be ready to discuss how you've prioritised customer satisfaction in previous roles. Share specific instances where you went above and beyond to meet customer needs or handle complaints effectively.
✨Align with Company Values
Familiarise yourself with Papa John's core values like 'People First' and 'Have Fun'. During the interview, weave these values into your responses to show that you not only understand their culture but also embody it. This will help you stand out as a candidate who fits right in.
