At a Glance
- Tasks: Lead shifts, ensure quality products, and deliver top-notch customer service.
- Company: Join the vibrant Papa John’s team where diversity is our strength!
- Benefits: Flexible hours, fun work environment, and opportunities for growth.
- Other info: Enjoy a dynamic workplace with a focus on teamwork and innovation.
- Why this job: Be part of a team that values your unique contributions and fosters a sense of belonging.
- Qualifications: Must be 18+, with previous restaurant experience preferred.
The predicted salary is between 22000 - 26000 £ per year.
What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John’s team today!
- HSL
- Job Summary
The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability.
Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems.
Ensure compliance with all federal, state and local laws and ethical business practices.
Duties And Responsibilities
- Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.
Performs assigned workstation duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
- Consistently contributes to achieving the Company’s product goal.
Committee to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs.
Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
- Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
- Ensures adequate shift coverage for restaurant.
Provides immediate feedback and corrects problems when identified.
Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
- Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.
Execute cash management duties.
Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.
Education, Experience & Certifications
- High School diploma or GED preferred
- Serv-Safe/Local or State Food Service Certification preferred
- Previous restaurant shift lead experience preferred
- Successful and stable employment history
- Must be 18 years of age or older
- Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights,
- weekends, and as emergencies arise
- Ability to successfully perform the job duties of all positions in the restaurant.
- Functional Skills
- Planning & Prioritization
- Communicates Effectively
- Process Improvement
Our Values
- EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
- DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
- PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
- INNOVATE TO WIN - We champion and challenge for a better way in all we do
- HAVE FUN - We find joy, create meaningful impact and celebrate the journey together
- Our Core Competencies
- CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
- RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
- CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
- BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
- WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Papa Johns is an equal opportunity employer.
Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member.
We also comply with all Right to Work requirements.
Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it.
This is complex and challenging work – but let’s face it – it’s also pizza!
If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member.
For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Aff… See terms & conditions for site use.
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Shift Leader in Carmel employer: Papa Johns
At Papa John's, we celebrate diversity as our greatest strength, fostering a vibrant work culture where every team member's unique contributions are valued. As a Manager Designate, you'll not only lead a dynamic team but also have access to comprehensive training and growth opportunities that pave the way to becoming a General Manager. Join us in a fun and energetic environment where your passion for quality and customer service can shine, all while being part of a company that is committed to ethical practices and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader in Carmel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Papa Johns. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Papa Johns
Don't be shy about reaching out to Papa Johns directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Leader in Carmel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Papa Johns and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Papa Johns
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
