Operations Manager in Belton

Diversity is our strength and competitive advantage. Bring your flavour to the Papa John's team today!

Responsibilities:

• Role has primary responsibility for shift management, hiring/firing, onboarding, training, development, corrective action, and managing performance of restaurant team members and delivery drivers.
• Provide quality products to our customers by building a system of quality with team members, ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order.
• Communicate, train, and promote quality standards to team members using all available tools including the Operations Manual and Team Member Handbook.
• Ensure food safety certifications are up to date for all team members and manage Company’s assets by keeping the restaurant clean and meeting safety and security standards at all times.
• Supervise work activities of all non-exempt restaurant team members, including shift leaders, in-store team members and delivery drivers during the assigned work schedule.
• In the absence of the General Manager, be responsible for all functions of a Papa John’s restaurant to ensure high quality products and customer service.
• Actively recruit customer-focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure shift compliance with uniform and appearance standards, and communicate performance expectations to direct reports.
• Document performance issues and take appropriate disciplinary action, up to and including termination.
• Effectively coach and develop team members; support an atmosphere of teamwork, energy and fun.
• Contribute to the achievement of sales goals by providing prompt and friendly customer service through team member training on products and sales execution.
• Contribute to and execute plans to resolve unfavorable trends and enhance profits of the restaurant.
• Execute shift-level financial controls and cash management responsibilities.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. Papa John's is an Affirmative Action and Equal Opportunity Employer.