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For Companies At a Glance
- Tasks: Connect telecom partners with Zoom’s API platform and drive seamless integrations.
- Company: Join a dynamic team at Zoom, a leader in communication solutions.
- Benefits: Enjoy a range of perks for your physical, mental, and financial well-being.
- Why this job: Make an impact by enabling innovative virtual collaboration for businesses worldwide.
- Qualifications: Experience with RESTful APIs, OAuth 2.0, and telecom provisioning is essential.
- Other info: Flexible hybrid work environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
The Technical Business Development Manager connects strategic telecom partners, Zoom’s API platform, and internal product and engineering teams. They enable carriers, resellers, and service providers to integrate with Zoom through API-driven onboarding, ordering, provisioning, and OAuth-based account management. This integration accelerates partner activation while maintaining compliance with Zoom’s architectural and operational standards.
About the Team
The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.
Responsibilities
- Serving as the primary technical contact for new and existing Provider Exchange partners (telcos, VNOs, SIP providers).
- Lead integration discovery workshops to map partner systems to Zoom’s Provider Exchange APIs (ordering, provisioning, number management, and status APIs).
- Translate business use cases (e.g., number ordering, BYOC migration, Zoom Phone activation) into API workflows and OAuth-secured integration flows.
- Document and communicate technical requirements, sandbox access, and API authentication processes to partner engineering teams.
- Guiding partners through Zoom’s Ordering and Provisioning APIs, ensuring accurate mapping of order flows (Create, Modify, Cancel, Activate).
- Oversee OAuth app registration and token exchange process to enable secure, delegated partner access.
- Validate partner payloads, webhook callbacks, and response handling for end-to-end automation.
- Collaborate with Zoom Product and Engineering to troubleshoot API payloads, sequencing, and error responses.
- Drive partners toward zero-touch provisioning models using real-time API calls and asynchronous event handling.
- Supporting partners in building and registering OAuth 2.0 apps within the Zoom App Marketplace for Provider Exchange integration.
- Ensure partner apps comply with Zoom’s security, privacy, and data-access standards, including least-privilege scopes and token lifecycle management.
- Educate partners on OAuth flows (authorization code, client credentials, refresh tokens) and multi-tenant authentication best practices.
- Coordinate with Zoom’s App Review and Security teams during partner app submission and audit processes.
- Collaborating with Zoom Product, API Platform, Partner Engineering, and Global Services to align technical requirements with commercial objectives.
- Produce integration playbooks, test plans, and API schema guides for partner enablement.
- Deliver technical demos and sandbox walkthroughs to partner engineering teams.
- Support commercial BD and partner managers with integration timelines, readiness reports, and certification criteria.
- Liaise with compliance and legal teams to ensure integrations align with regional regulatory (UL, VNO, LI) and data-sovereignty frameworks.
- Partnering with Product Marketing and BD to translate technical integrations into commercial offerings, highlighting automation, speed to provision, and reduced operational overhead.
- Gather partner feedback to influence API roadmap priorities — especially around ordering APIs, status callbacks, and country-specific provisioning logic.
- Maintain visibility of partner integration health via API telemetry and usage analytics.
- Lead partner readiness reviews and drive continuous improvement in API documentation and developer experience.
What we’re looking for
- Demonstrate expertise in RESTful API architectures, JSON payloads, OAuth 2.0, and webhook event processing.
- Demonstrate knowledge of Zoom Phone, Provider Exchange, and Zoom App Marketplace developer frameworks.
- Demonstrate expertise in telecom provisioning, number allocation, and ensuring seamless carrier compatibility.
- Demonstrate expertise in designing and validating API workflows connecting CRM, OSS, BSS systems with Zoom’s platform.
- Demonstrate exceptional communication skills by conveying intricate technical processes clearly to stakeholders without technical expertise.
- Read OpenAPI specifications and debug integration payloads utilising Postman or comparable tools effectively.
- Demonstrate prior experience in UCaaS, CPaaS, or carrier partnership ecosystems to excel in this role.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
Technical Business Development Manager, EMEA employer: Pantera Capital
Contact Detail:
Pantera Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Business Development Manager, EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecom and tech space. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those related to API integrations or telecom solutions. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to RESTful APIs, OAuth, and telecom provisioning. Use mock interviews with friends or online platforms to get comfortable explaining complex concepts in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Zoom team and ready to dive into the exciting world of virtual collaboration.
We think you need these skills to ace Technical Business Development Manager, EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with RESTful APIs, OAuth 2.0, and telecom provisioning. We want to see how your skills align with the role of Technical Business Development Manager!
Showcase Your Communication Skills: Since you'll be conveying complex technical processes to non-technical stakeholders, it's crucial to demonstrate your communication prowess. Use clear language and examples in your application to show us you can bridge that gap.
Highlight Relevant Experience: If you've worked in UCaaS, CPaaS, or carrier partnerships before, make sure to spotlight that experience. We love seeing candidates who understand the ecosystem and can hit the ground running!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Pantera Capital
✨Know Your APIs
Make sure you brush up on your knowledge of RESTful API architectures, JSON payloads, and OAuth 2.0. Being able to discuss these topics confidently will show that you understand the technical aspects of the role and can communicate effectively with both technical and non-technical stakeholders.
✨Understand Zoom's Ecosystem
Familiarise yourself with Zoom Phone, Provider Exchange, and the Zoom App Marketplace. Knowing how these components interact will help you articulate how you can contribute to the team and support partners in integrating with Zoom’s platform.
✨Prepare for Technical Demos
Be ready to discuss how you would lead integration discovery workshops and provide technical demos. Think about how you can translate complex technical processes into simple terms, as this will be crucial when guiding partners through the onboarding process.
✨Showcase Your Communication Skills
Since exceptional communication is key in this role, practice explaining intricate technical processes clearly. You might even want to prepare a few examples of how you've successfully communicated complex ideas in the past, especially to those without a technical background.
