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For Companies At a Glance
- Tasks: Drive partner success and customer value through strategic collaboration.
- Company: Join Zoom, a leader in innovative communication solutions.
- Benefits: Enjoy a supportive culture with perks for your well-being and work-life balance.
- Why this job: Make a real impact by helping partners deliver exceptional customer experiences.
- Qualifications: Fluent in German and English with experience in customer success or partner management.
- Other info: Flexible hybrid work environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
What you can expect
Zoom is looking for a Partner Success Manager to drive customer success through our strategic partners. You’ll ensure partners help customers realize maximum value from Zoom, fueling adoption, retention, and growth. You’ll equip them with the tools, training, and insights needed to deliver exceptional customer experiences at scale.
About the Team
Our Channel team champions partner-led customer success worldwide. We collaborate closely to align strategies and share insights. We exist to help partners maximize customer value and long-term engagement.
Responsibilities
- Driving partner onboarding and success planning to ensure effective adoption and renewal outcomes.
- Enabling partners to increase adoption, engagement, and long-term customer value.
- Collaborating with partner and internal teams to reduce risk and churn.
- Collaborating with partner teams to develop and execute scalable customer retention and growth strategies.
- Identifying expansion opportunities within partner-managed customer portfolios.
- Aligning cross-functionally to deliver consistent, scalable customer experiences.
What we’re looking for
- 5+ years of experience in customer success, partner management, or account management.
- Be fluent in German and English.
- Drive retention, adoption, and growth through indirect or partner-led models.
- Be able to analyze customer data to identify risk, opportunity, and next actions.
- Communicate clearly and build trusted relationships with partners and stakeholders.
- Enable and coach others using structured guidance and best practices.
- Bring experience with SaaS platforms, collaboration tools, or unified communications solutions.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
Partner Success Manager (German Speaking) employer: Pantera Capital
Contact Detail:
Pantera Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Manager (German Speaking)
✨Tip Number 1
Get to know Zoom inside out! Familiarise yourself with our products and how they help customers. This way, you can confidently discuss how you can drive partner success during interviews.
✨Tip Number 2
Network like a pro! Connect with current Zoom employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've driven customer success or managed partnerships. We love hearing about real-life scenarios that showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Zoom family.
We think you need these skills to ace Partner Success Manager (German Speaking)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Success Manager role. Highlight your experience in customer success and partner management, especially in SaaS environments. We want to see how your skills align with what we’re looking for!
Show Off Your Language Skills: Since this role requires fluency in German and English, don’t forget to showcase your language abilities. Whether it’s in your CV or cover letter, let us know how you’ve used these skills in previous roles to drive success.
Be Data-Driven: We love candidates who can analyse customer data to identify risks and opportunities. In your application, share examples of how you've used data to drive retention and growth in past roles. This will really help us see your analytical side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pantera Capital
✨Know Your Partners
Before the interview, research Zoom's strategic partners and their customer success stories. Understanding how these partnerships work will help you demonstrate your knowledge and show that you're ready to drive partner success.
✨Showcase Your Experience
Be prepared to discuss your previous experience in customer success or partner management. Use specific examples to illustrate how you've driven retention and growth in past roles, especially in SaaS environments.
✨Communicate Clearly
Since this role requires fluency in both German and English, practice articulating your thoughts in both languages. Clear communication is key to building trusted relationships with partners, so be ready to showcase your bilingual skills.
✨Prepare for Data Analysis Questions
Expect questions about how you've used data to identify risks and opportunities in customer portfolios. Brush up on your analytical skills and be ready to discuss specific metrics or tools you've used to drive customer success.
