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For Companies At a Glance
- Tasks: Manage renewals, analyse customer data, and develop engagement strategies to boost retention.
- Company: Join Zoom, a leading communication solutions provider with a vibrant team culture.
- Benefits: Enjoy a variety of perks, work-life balance, and opportunities for personal growth.
- Why this job: Make a real impact by driving revenue retention and building strong client relationships.
- Qualifications: Experience in customer lifecycle management and strong negotiation skills are essential.
- Other info: Flexible hybrid working model with a focus on collaboration and career advancement.
The predicted salary is between 28800 - 48000 £ per year.
What you can expect
The Renewals Manager (UK&I) is responsible for managing renewals within a designated portfolio, ensuring high retention rates and identifying growth opportunities. This role involves analyzing customer data, developing engagement strategies, and executing account management approaches. The position focuses on strengthening relationships, mitigating risks, and driving revenue retention through proactive interventions. The Renewals Manager collaborates with internal teams and external partners to deliver favorable outcomes. Forecasting and maintaining accurate records are key components of the role.
About the Team
The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. The EMEA Renewals team is a high-performing powerhouse spanning with this role being Hybrid and servicing our Direct Renewals, UK&I Clients.
Responsibilities
- Analyzing customer data to identify growth opportunities and potential risks within the assigned portfolio.
- Developing engagement strategies based on customer health metrics and past contract performance.
- Addressing churn risks through proactive interventions and tailored solutions.
- Forecasting renewal opportunities, risks, and upsell potential using internal tools.
- Negotiating renewal terms and collaborating with finance and legal teams to optimize contracts.
What we're looking for
- Demonstrate expertise in customer lifecycle management and retention strategies.
- Showcase advanced skills in contract negotiation, pricing models, and value-based selling.
- Utilize data analytics tools to track customer health, usage patterns, and renewal performance.
- Maintain proficiency in forecasting and risk analysis techniques.
- Maintain solid stakeholder engagement and relationship-building abilities.
- Engage effectively with stakeholders to build and sustain relationships.
- Drive business process improvements to enhance renewal outcomes.
- Showcase fluency in English for effective communication.
- Possess knowledge of working with UK&I regions.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Renewals Manager , UK&I - Zoom in London employer: Pantera Capital
Contact Detail:
Pantera Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Manager , UK&I - Zoom in London
✨Tip Number 1
Get to know the company inside out! Research Zoom's culture, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to discuss your experience with customer lifecycle management and retention strategies. Highlight specific examples where you've successfully mitigated churn risks or driven revenue retention.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and potentially a referral, which can be a game-changer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Zoom family.
We think you need these skills to ace Renewals Manager , UK&I - Zoom in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewals Manager role. Highlight your experience in customer lifecycle management and retention strategies, as these are key to what we’re looking for.
Show Off Your Data Skills: Since this role involves analysing customer data, don’t shy away from showcasing your proficiency with data analytics tools. Mention any specific tools you’ve used and how they helped you track customer health and renewal performance.
Demonstrate Relationship-Building Abilities: We value strong stakeholder engagement, so share examples of how you've built and maintained relationships in previous roles. This will show us that you can effectively collaborate with internal teams and external partners.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Pantera Capital
✨Know Your Numbers
As a Renewals Manager, you'll be dealing with customer data and analytics. Brush up on key metrics related to customer retention and growth opportunities. Be ready to discuss how you've used data in the past to drive results.
✨Engagement Strategies Matter
Think about how you can develop engagement strategies based on customer health metrics. Prepare examples of how you've successfully engaged clients in previous roles, especially when addressing churn risks.
✨Master the Art of Negotiation
Since contract negotiation is a big part of this role, come prepared with examples of successful negotiations you've led. Highlight your understanding of pricing models and value-based selling to show you're the right fit.
✨Build Relationships Like a Pro
This role requires solid stakeholder engagement skills. Think of ways you've built and maintained relationships in the past, and be ready to share these stories. Show that you can connect with both internal teams and external partners effectively.