DevOps Engineer in London

This role is part of the Zoom Phone and Zoom Contact Center DevOps team within the Engineering Operations Group. The ideal candidate should be capable of diving into a wide range of services and identifying systemic issues across architecture, CI/CD flow, and containerization environments. The position involves collaborating with cross‑functional teams to design and implement resilient VoIP infrastructure and services.

At Zoom, we are building the next generation of cloud and colocation infrastructure that powers seamless communication and collaboration for millions of users worldwide.

• Designing, implementing, and maintaining scalable, secure, and high‑availability VoIP infrastructure and services on cloud or colocation platforms.
• Build, operate, and optimize Kubernetes clusters for containerized applications and microservices.
• Develop and manage CI/CD pipelines (e.g., Jenkins, GitLab CI) to automate build, test, and deployment workflows.
• Utilize Infrastructure as Code tools such as Terraform and Ansible to automate provisioning and configuration management.
• Troubleshoot and resolve complex issues related to VoIP systems, SBC, FreeSWITCH, and related infrastructure components.
• Manage and enhance production platform monitoring, alerting systems, and fault analysis to ensure rapid incident response and resolution.
• Collaborate closely with cross‑functional teams—including development, operations, and product—to deliver reliable, high‑quality services.
• Continuously evaluate and integrate new DevOps tools and cloud‑native solutions to enhance system automation and scalability.

• Hold qualifications in Computer Science, Engineering, Information Technology, or a related discipline.
• Experience in AWS cloud infrastructure design and management (EC2, VPC, EKS, S3, IAM, CloudWatch, etc.).
• Experience with CI/CD tools (e.g., Jenkins, GitLab CI) and Infrastructure as Code frameworks such as Terraform or Ansible.
• Expertise in containerization and orchestration technologies such as Docker and Kubernetes.
• Expertise in Linux systems administration and network configuration.
• Knowledge of various cloud platforms, including AWS, OCI, and GCP.
• Comprehensive knowledge of networking and security principles, including SIP, RTP, NAT traversal, load balancing, firewalls, and encryption.
• Practical experience with monitoring, observability, and alerting tools such as Prometheus, Grafana, ELK, and Datadog.
• Occasional weekend work may be required.
• Ability to work across the globe or multiple time zones.

Minimum: $98,900.00
Maximum: $228,700.00

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person, is indicated in the job description/posting.

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways.

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an accommodations request form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed.

Zoom is an equal opportunity employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We welcome applicants from all backgrounds.