At a Glance
- Tasks: Troubleshoot complex systems and support diverse infrastructure projects in a hands-on environment.
- Company: Join a dynamic team at a leading collaboration platform company.
- Benefits: Enjoy competitive salary, flexible work options, and a variety of wellness perks.
- Other info: Fast-paced environment with opportunities for career advancement and a commitment to diversity.
- Why this job: Make a real impact while growing your technical skills in a supportive team.
- Qualifications: 2-3 years experience or relevant degree in IT or related fields.
The predicted salary is between 73300 - 169500 £ per year.
Immigration sponsorship is not available for this position.
What you can expect:
In this dynamic, hands-on environment, you’ll troubleshoot complex systems, work on diverse infrastructure projects, and continuously grow your technical expertise in a dynamic setting.
About the Team:
You’ll join a collaborative and highly skilled group of engineers who are passionate about maintaining reliable data center operations, all while supporting each other to deliver exceptional results.
Responsibilities:
- Monitoring and carrying out tasks through JIRA ticketing system while understanding process for diagnostic methods of troubleshooting data center infrastructure.
- Supporting Network Engineering, SysAdmin, and Project Management team to perform required work within the data center environment.
- Managing hardware asset tags, performing quarterly and year-end audit with Finance Team.
- Repairing servers (replace hard drives; replace faulty SIM, Fiber SFP, cabling, etc.).
- Partnering with Telco Provisioning to process and track cross connect orders, validate LOA/CFA, onsite support during circuit test & turn-up.
- On-location support implementation of hardware and infrastructure as directed for special projects.
- Producing periodic status reports on utilization, progress, downtime, performance and costs.
- Managing spare part inventory including packaging and shipping parts to remote data center locations.
- Self-performing server diagnostic and troubleshooting.
- Being responsible for upkeeping of the data center environment, ensuring all guests while working in the data center operate within the published operating procedure and guidelines.
What we’re looking for:
- 2-3 years experience in related field or certificate or degree programs such as Industrial Technology, Computer Electronics and Networking Technology, Information Technology.
- Understanding of Network Fundamentals and computer hardware troubleshooting skills.
- Previous experience with datacenter equipment including console, KVM, and power control, with familiarity with JIRA ticketing system.
- Customer-focused mindset, with demonstrated skill in managing expectations, providing proactive status updates, and producing high-quality work product.
- Able to communicate effectively with customers and internal staff and effectively work in a team environment.
- Able to use independent judgment to make sound, justifiable decisions and take action to solve problems.
- Proficiency with Google GSuite (Docs, Sheets, Slides, and Gmail).
- Comfortable working in a high stress, fast-paced environment with shifting priorities.
- Must be able to work on a shift which may require nights, holidays, and some weekends.
- Ability to lift up to 75 lb.
Ways of Working:
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits:
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us:
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment:
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, we’re here to support you.
Salary Range or On Target Earnings:
Minimum: $73,300.00 Maximum: $169,500.00. In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.
Anticipated Position Close Date: 04/10/26
Data Center Support Technician in London employer: Pantera Capital
At Pantera Capital, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our EMEA Channel Marketing Manager role offers not only competitive benefits and opportunities for professional growth but also the chance to make a significant impact in emerging markets. With a focus on collaboration and innovation, employees are empowered to thrive in their careers while contributing to our mission of driving success through strategic partnerships.
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We think you need these skills to ace Data Center Support Technician in London
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