At a Glance
- Tasks: Manage global accounts, build relationships, and drive customer satisfaction and growth.
- Company: Join Panorays, a leader in reducing supply chain cyber risk.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced, collaborative culture with a focus on innovation and customer success.
- Why this job: Make a real impact in cybersecurity while nurturing valuable client relationships.
- Qualifications: 4+ years in account management, preferably in B2B SaaS or cybersecurity.
The predicted salary is between 50000 - 60000 £ per year.
About Us
Panorays is a company dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary business cost but an integral driver of growth. With Panorays, our customers’ defenses constantly evolve with their risk landscape, enabling companies to scale confidently with a solution that grows as they do.
About The Role
We are looking for a talented, highly motivated Account Manager (AM) to manage our global European accounts. This role focuses on owning and nurturing relationships with decision-makers, driving upsells and expansions, and ensuring seamless renewals across a diverse and dynamic customer base worldwide.
The successful candidate will build trusted partnerships with customers, expand Panorays’ reach within their organizations, and proactively address needs to maximize satisfaction, retention, and growth. This position requires strong relationship-management skills and commercial acumen to help customers realize the full value of Panorays. The AM will report directly to the Director of Account Management.
- Build and nurture strong relationships with decision-makers across accounts, addressing risks proactively to ensure satisfaction and retention.
- Identify upsell and expansion opportunities, drive renewals, and negotiate contracts to secure long‑term partnerships.
- Expand Panorays’ presence across customer organizations by engaging stakeholders and uncovering broader needs.
- Partner with Customer Success Managers (CSMs) to resolve challenges, translate customer insights into actions, and deliver value‑driven solutions.
- Advocate for customer needs internally, ensuring alignment across teams and continuous improvement of the customer experience.
- Monitor customer environments to identify potential issues and ensure seamless platform usage.
- Prepare and lead account reviews and presentations, demonstrating business value and strategizing future initiatives.
Experience & Skills
- 4+ years of experience in account management or a related role in a B2B enterprise or mid‑market SaaS environment.
- At least 2 years of experience in the Cybersecurity domain, with hands‑on exposure to TPRM, GRC, Privacy, or Compliance frameworks.
- Proven success in driving upsells, renewals, and expansions while meeting or exceeding revenue targets.
- A solid understanding of numbers, business strategies, and how to align solutions with customer goals.
- Familiarity with third‑party risk management, cybersecurity, or GRC is a plus.
- Proficiency in tools like Salesforce, Gong, LinkedIn Sales Navigator, and other CRM and sales enablement tools.
- Strong interpersonal and relationship‑building skills, with a proven ability to manage multiple customer accounts.
- Excellent presentation and communication skills, including experience engaging with senior stakeholders.
- Self‑motivated, adaptable, and eager to thrive in a fast‑paced, collaborative environment.
About You
- Results‑Driven - You are motivated by goals and thrive on driving customer growth and retention.
- Relationship Builder - You enjoy engaging with customers, understanding their needs, and fostering long‑term partnerships.
- Strategic Thinker - You can see the big picture, align customer goals with Panorays’ solutions, and drive revenue expansion.
- Problem Solver - You proactively identify challenges and find creative ways to resolve them.
- Strong Communicator - You excel in presenting ideas, leading account reviews, and engaging with senior stakeholders.
- Self‑Starter - You take initiative, manage priorities effectively, and thrive in a fast‑paced environment.
- Adaptable & Resilient - You embrace challenges and quickly adjust to evolving customer needs and market dynamics.
Account Manager employer: Panorays
At Panorays, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through continuous learning opportunities and collaborative projects, particularly in our vibrant location that encourages innovation and creativity. Join us to be part of a team that values your contributions and supports your professional journey while making a meaningful impact in the B2B marketing landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Panorays. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Panorays before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Panorays:Your cover letter is your chance to shine! Tell us why you want to work at Panorays specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Panorays!
How to prepare for a job interview at Panorays
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
