At a Glance
- Tasks: Lead SAP support, manage incidents, and ensure service quality in a dynamic environment.
- Company: Join a public sector organisation focused on stability and effective service management.
- Benefits: Competitive daily rate, mostly remote work, and potential contract extensions.
- Other info: Opportunity for career growth in a supportive team with flexible working arrangements.
- Why this job: Make a real impact by improving SAP services and stakeholder satisfaction.
- Qualifications: Experience in SAP support/service leadership and strong stakeholder management skills.
Panoramic Associates are supporting a Public Sector organisation in their search for an experienced SAP Manager to take ownership of day to day SAP service within the organisation on an initial 3-6 month contract with likely extensions to run for the 12 month period. It's a legacy SAP environment. The immediate priority over the next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders.
You will oversee incident/problem management, vendor performance, stakeholder engagement, and the internal support team, bringing the right blend of hands-on SAP support knowledge and service leadership. You will be working with senior stakeholders, a small internal support team, and a third-party support partner.
Key focus:- BAU SAP support leadership stability, service quality, and clear stakeholder communication
- Hands-on SAP support understanding, enough technical depth to 'go into the system', interrogate issues, and challenge/guide the right fixes
- Supplier + internal team management: manage the support contract and coordinate effective delivery
- Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building
Working pattern / location: Mostly remote. On-site expectation: approx. once per month. The wider team is not routinely on-site.
Essential experience:- Experience in SAP support/service leadership in a smaller SME or public sector environment
- Technical knowledge to be able to diagnose/support issues and engage credibly with technical teams/suppliers (not just ticket escalation)
- Strong stakeholder management in environments with high urgency and direct communication style
- Proven ability to improve outcomes through communication, expectation management, and service discipline
- SAP Finance (FI/CO) and/or Procurement (MM / SD-MM) and/or General SAP administration / support (e.g., BASIS / security / access / transports - depending on your profile)
Interested? Apply with your CV and always feel free to pop me a LinkedIn connection request (Katelin Lovell at Panoramic Associates) with a short note highlighting:
- Your hands-on SAP support exposure (what you've supported, what you've been accountable for)
- Your experience managing stakeholders under pressure
- Any supplier management ownership (service reviews, escalations, KPIs, contract delivery)
SAP Technical Lead in Yorkshire employer: Panoramic Associates
Panoramic Associates is an excellent employer for those seeking a meaningful role in the public sector, offering a dynamic work environment that prioritises stability and effective communication. With a focus on employee growth and development, you will have the opportunity to enhance your SAP support skills while collaborating with senior stakeholders and managing a dedicated internal team. The mostly remote working arrangement, combined with the chance to engage with a variety of technical challenges, makes this position both rewarding and flexible.
StudySmarter Expert Advice🤫
We think this is how you could land SAP Technical Lead in Yorkshire
✨Tip Number 1
Get your LinkedIn profile sorted! Make sure it highlights your SAP support experience and showcases your stakeholder management skills. Connect with professionals in the field, including Katelin Lovell, to expand your network.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific SAP issues you've tackled and how you managed stakeholder expectations. We want to see that hands-on experience shine through!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of stakeholder engagement, being able to convey complex information clearly is key. Role-play scenarios with friends or family to build confidence.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative. Don’t forget to follow up with a friendly message after applying!
We think you need these skills to ace SAP Technical Lead in Yorkshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SAP Technical Lead role. Highlight your hands-on SAP support experience and any relevant technical knowledge that matches the job description. We want to see how your background aligns with what we're looking for!
Showcase Stakeholder Management:Since stakeholder management is key for this role, be sure to include examples of how you've effectively communicated and managed expectations in high-pressure situations. We love seeing how you’ve built relationships and improved outcomes!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your experiences. We appreciate straightforward communication, just like you'll need in the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, feel free to connect with us on LinkedIn – we love getting to know our applicants better!
How to prepare for a job interview at Panoramic Associates
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge, especially in areas like Finance (FI/CO) and Procurement (MM/SD-MM). Be ready to discuss specific issues you've tackled in the past and how you approached them. This will show that you have the hands-on experience they’re looking for.
✨Master Stakeholder Communication
Since this role involves a lot of stakeholder management, practice how you communicate under pressure. Prepare examples of how you've successfully managed expectations and built relationships with stakeholders in previous roles. Clear communication is key!
✨Showcase Your Leadership Skills
Be prepared to talk about your experience in leading support teams and managing service delivery. Highlight any instances where you improved service quality or resolved conflicts effectively. They want to see that you can lead with confidence and calmness.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills in a legacy SAP environment. Think about potential incidents you might face and how you would handle them. This will demonstrate your ability to think on your feet and provide effective solutions.
