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- Tasks: Lead customer resolution efforts and enhance services through valuable insights.
- Company: A not-for-profit housing organisation dedicated to community improvement.
- Benefits: Hybrid working, annual leave, health benefits, and a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in dispute resolution and strong communication skills required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A not-for-profit housing organisation in Sutton is seeking a Customer Resolution and Insight Manager. The successful candidate will act as a key advisor on dispute resolution, improve services through customer insights, and manage relationships across teams.
You will need to demonstrate experience in leading similar services, strong communication skills, and a collaborative approach.
This role offers a hybrid working environment with a total reward package including annual leave and health benefits.
Resident Insight & Resolution Lead (Hybrid) in Sutton employer: Panoramic Associates
Contact Detail:
Panoramic Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Insight & Resolution Lead (Hybrid) in Sutton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for roles in customer resolution and insight. We can practice our answers together, focusing on how our experience aligns with their needs.
✨Tip Number 3
Showcase your collaborative spirit! During interviews, share examples of how you've successfully worked with different teams to resolve disputes or improve services. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and any updates directly.
We think you need these skills to ace Resident Insight & Resolution Lead (Hybrid) in Sutton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in dispute resolution and customer insights. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love a well-structured application that reflects your ability to convey information effectively, so keep it professional yet approachable.
Highlight Your Collaborative Spirit: This position requires a collaborative approach, so be sure to mention any experiences where you’ve worked across teams. We’re looking for examples that demonstrate your ability to build relationships and work well with others.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Panoramic Associates
✨Know Your Stuff
Make sure you understand the ins and outs of dispute resolution and customer insights. Brush up on your previous experiences where you've successfully led similar services, as this will show your expertise and confidence in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples that highlight your ability to convey complex information clearly. Think about times when you’ve resolved conflicts or improved team collaboration through effective communication.
✨Emphasise Collaboration
This role requires a collaborative approach, so be ready to discuss how you've worked with different teams in the past. Share specific instances where your teamwork led to improved services or customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's current challenges and how they gather customer insights. This not only shows your interest but also demonstrates your proactive mindset in seeking solutions.
