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- Tasks: Lead customer resolution efforts and enhance services through valuable insights.
- Company: Not-for-profit housing organisation dedicated to community improvement.
- Benefits: Hybrid working, annual leave, and health benefits included.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in dispute resolution and strong communication skills required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A not-for-profit housing organisation in Sutton is seeking a Customer Resolution and Insight Manager. The successful candidate will act as a key advisor on dispute resolution, improve services through customer insights, and manage relationships across teams.
You will need to demonstrate experience in leading similar services, strong communication skills, and a collaborative approach. This role offers a hybrid working environment with a total reward package including annual leave and health benefits.
Resident Insight & Resolution Lead (Hybrid) in Sutton Coldfield employer: Panoramic Associates
Contact Detail:
Panoramic Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Insight & Resolution Lead (Hybrid) in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions related to dispute resolution and customer insights. We should also think about how our past experiences align with the role's requirements.
✨Tip Number 3
Showcase our collaborative skills during interviews. Share examples of how we've successfully worked with different teams to resolve issues or improve services. This will highlight our fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in the position.
We think you need these skills to ace Resident Insight & Resolution Lead (Hybrid) in Sutton Coldfield
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience in dispute resolution and customer insights. We want to see how you've led similar services and what impact you've made!
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application to demonstrate your ability to convey complex ideas simply. Remember, we’re looking for collaboration!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Resident Insight & Resolution Lead role. Show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Panoramic Associates
✨Know Your Stuff
Make sure you understand the ins and outs of dispute resolution and customer insights. Brush up on your previous experiences in similar roles, and be ready to share specific examples of how you've improved services or resolved conflicts.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your delivery and ensure you can convey your ideas effectively.
✨Collaborate Like a Pro
This position requires a collaborative approach, so think about times when you've successfully worked with different teams. Be prepared to discuss how you fostered teamwork and built relationships to achieve common goals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the organisation and the role. Inquire about their current challenges in customer resolution or how they gather and implement customer insights to improve services.
