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- Tasks: Support the Building Control team with efficient administration and customer service.
- Company: Join a local authority committed to community development and support.
- Benefits: Enjoy a competitive salary of £32,000 and fully remote work.
- Other info: This role offers excellent career growth opportunities and a chance to work with diverse stakeholders.
- Why this job: Make a difference in your community while developing your skills in a dynamic environment.
- Qualifications: Experience in technical support or administration within Building Control is essential.
The predicted salary is between 32000 - 32000 £ per year.
Panoramic Associates is currently working with a Local Authority to facilitate the appointment of a Technical Support Officer to support the Building Control service. This is an excellent opportunity for an experienced administrator/support professional with Building Control knowledge to join a busy, customer-facing team and help ensure applications, enquiries and case administration are managed efficiently and compliantly.
Responsibilities of the Role:
- Providing technical/business support to the Building Control team, ensuring efficient day-to-day administration of the service.
- Logging, processing and administering Building Control applications, notices and related documentation.
- Managing the Building Control inbox and responding to customer, contractor and stakeholder enquiries in a professional and timely manner.
- Supporting the scheduling and coordination of inspections, meetings and site visits, ensuring accurate records are maintained.
- Updating internal systems/CRM and maintaining accurate case files, correspondence, and compliance records.
- Liaising with internal departments and external partners (residents, agents, contractors, developers) to obtain information and resolve queries.
- Assisting with the production of completion documentation and general service reporting where required.
To be successful in the role you will have:
- Experience in a technical support/administration role within Building Control (or a closely related regulatory/technical environment).
- Strong knowledge of Building Control processes, documentation, and customer service standards.
- Confidence managing high volumes of enquiries, prioritising workload and working to deadlines.
- Strong attention to detail and experience maintaining accurate records and case notes on internal systems.
- Excellent communication skills (written and verbal) and the ability to liaise with a wide range of stakeholders.
Next Steps
This is a permanent position offering £32,000 per annum and is fully remote. Interviews will be taking place in the next couple of weeks. If you are interested in knowing more, apply today or contact Rashani Johnson @ Panoramic Associates.
Technical Support Officer in Southampton employer: Panoramic Associates
Contact Detail:
Panoramic Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer in Southampton
✨Tip Number 1
Get to know the company! Research Panoramic Associates and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical support and Building Control. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experience that demonstrate your knowledge of Building Control processes and your ability to handle customer enquiries efficiently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and keep you on their radar.
We think you need these skills to ace Technical Support Officer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and administration, especially within Building Control. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Officer role. We love seeing enthusiasm and a clear understanding of the Building Control processes, so let your personality come through.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your written application reflects your excellent communication skills. We appreciate clarity and professionalism, so keep your language straightforward and engaging.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Panoramic Associates
✨Know Your Building Control Basics
Make sure you brush up on your knowledge of Building Control processes and documentation. Familiarise yourself with common enquiries and how to handle them, as this will show your understanding of the role and impress the interviewers.
✨Showcase Your Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when managing high volumes of enquiries or resolving queries.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise your workload and manage deadlines. Share specific instances where your attention to detail helped maintain accurate records or improved efficiency in a previous position.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about the team dynamics, challenges they face, or how success is measured in the role. This shows your genuine interest and helps you assess if the job is right for you.