At a Glance
- Tasks: Lead SAP support, manage incidents, and ensure service quality for a public sector organisation.
- Company: Join a dynamic public sector team focused on SAP service excellence.
- Benefits: Competitive daily rate, mostly remote work, and potential contract extensions.
- Other info: Opportunity for career growth in a collaborative and fast-paced setting.
- Why this job: Make a real impact by stabilising and enhancing SAP services in a supportive environment.
- Qualifications: Experience in SAP support/service leadership and strong stakeholder management skills.
Panoramic Associates are supporting a Public Sector organisation in their search for an experienced SAP Manager to take ownership of day to day SAP service within the organisation on an initial 3-6 month contract with likely extensions to run for the 12 month period. It's a legacy SAP environment. The immediate priority over the next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders.
You will oversee incident/problem management, vendor performance, stakeholder engagement, and the internal support team, bringing the right blend of hands-on SAP support knowledge and service leadership.
Key focus:
- BAU SAP support leadership stability, service quality, and clear stakeholder communication
- Hands-on SAP support understanding, enough technical depth to go into the system, interrogate issues, and challenge/guide the right fixes
- Supplier + internal team management: manage the support contract and coordinate effective delivery
- Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building
Working pattern / location:
- Mostly remote
- On-site expectation: approx. once per month
- The wider team is not routinely on-site
Essential experience:
- Experience in SAP support/service leadership in a smaller SME or public sector environment
- Technical knowledge to be able to diagnose/support issues and engage credibly with technical teams/suppliers (not just ticket escalation)
- Strong stakeholder management in environments with high urgency and direct communication style
- Proven ability to improve outcomes through communication, expectation management, and service discipline
Relevant SAP technical background (any of the below):
- SAP Finance (FI/CO) and/or Procurement (MM / SD-MM) and/or General SAP administration / support (e.g., BASIS / security / access / transports - depending on your profile)
Interested? Apply with your CV and always feel free to pop me a LinkedIn connection request (Katelin Lovell at Panoramic Associates) with a short note highlighting:
- Your hands-on SAP support exposure (what you've supported, what you've been accountable for)
- Your experience managing stakeholders under pressure
- Any supplier management ownership (service reviews, escalations, KPIs, contract delivery)
SAP Technical Lead in Leeds employer: Panoramic Associates
Panoramic Associates is an excellent employer for those seeking a meaningful role in the public sector, offering a dynamic work environment that prioritises stability and effective communication. With a focus on employee growth and development, you will have the opportunity to lead SAP support initiatives while collaborating with senior stakeholders and a dedicated internal team. The mostly remote working arrangement, combined with the chance to engage directly with key partners, makes this position both rewarding and flexible.
StudySmarter Expert Advice🤫
We think this is how you could land SAP Technical Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn, especially those in the SAP field. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews by brushing up on your hands-on SAP support knowledge. Be ready to discuss specific scenarios where you've managed stakeholders or resolved issues—real examples will make you stand out!
✨Tip Number 3
Don’t just wait for job alerts; actively engage with companies you’re interested in. Follow them on social media, comment on their posts, and show genuine interest in their work—it could lead to opportunities!
✨Tip Number 4
When applying, make sure to highlight your experience in managing supplier relationships and stakeholder communication. Tailor your approach to reflect the key focus areas mentioned in the job description—this shows you’re a perfect fit!
We think you need these skills to ace SAP Technical Lead in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SAP Technical Lead role. Highlight your hands-on SAP support experience and any relevant technical knowledge that matches the job description. We want to see how your background aligns with what we're looking for!
Showcase Stakeholder Management:Since stakeholder satisfaction is key, include examples of how you've effectively managed relationships under pressure. We love seeing clear communication and expectation management skills in action, so don’t hold back!
Be Specific About Your Experience:When you apply, be specific about your SAP support exposure. Mention the systems you've worked with and the responsibilities you've had. This helps us understand your technical depth and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you're keen on joining us at StudySmarter!
How to prepare for a job interview at Panoramic Associates
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge, especially in areas like Finance (FI/CO) and Procurement (MM/SD-MM). Be ready to discuss specific issues you've diagnosed or supported in the past. This will show that you can not only manage but also get hands-on when needed.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively communicated with stakeholders under pressure. Highlight situations where your proactive updates and expectation management led to improved outcomes. This is crucial for demonstrating your ability to build relationships and keep everyone informed.
✨Demonstrate Leadership in Service Delivery
Think about times when you've led a support team or managed supplier performance. Be ready to discuss how you ensured service quality and stability in a fast-paced environment. This will help convey your capability to oversee incident management and coordinate effective delivery.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills and technical depth. Prepare to explain how you'd handle specific incidents or challenges in the SAP environment. This will showcase your ability to think on your feet and provide calm, effective oversight.
