At a Glance
- Tasks: Lead SAP support, manage incidents, and ensure service quality in a dynamic environment.
- Company: Join a public sector organisation focused on stability and effective service management.
- Benefits: Competitive daily rate, mostly remote work, and potential for contract extensions.
- Other info: Opportunity to work in a collaborative team with a focus on communication and service excellence.
- Why this job: Make a real impact by stabilising and improving SAP services while engaging with key stakeholders.
- Qualifications: Experience in SAP support/service leadership and strong stakeholder management skills.
Panoramic Associates are supporting a Public Sector organisation in their search for an experienced SAP Manager to take ownership of day to day SAP service within the organisation on an initial 3-6 month contract with likely extensions to run for the 12 month period. It's a legacy SAP environment.
The immediate priority over the next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders.
You'll oversee:
- Incident/problem management
- Vendor performance
- Stakeholder engagement
- The internal support team
Key focus:
- BAU SAP support leadership stability
- Service quality
- Clear stakeholder communication
Hands-on SAP support understanding, enough technical depth to 'go into the system', interrogate issues, and challenge/guide the right fixes.
Supplier/internal team management: manage the support contract and coordinate effective delivery.
Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building.
Working pattern / location: Mostly remote with an on-site expectation of approx. once per month. The wider team is not routinely on-site.
Essential experience:
- Experience in SAP support/service leadership in a smaller SME or public sector environment
- Technical knowledge to be able to diagnose/support issues and engage credibly with technical teams/suppliers (not just ticket escalation)
- Strong stakeholder management in environments with high urgency and direct communication style
- Proven ability to improve outcomes through communication, expectation management, and service discipline
- Relevant SAP technical background (any of the below):
- SAP Finance (FI/CO)
- Procurement (MM / SD-MM)
- General SAP administration/support (e.g., BASIS / security / access / transports - depending on your profile)
Interested? Apply with your CV and always feel free to pop me a LinkedIn connection request (Katelin Lovell at Panoramic Associates) with a short note highlighting:
- Your hands-on SAP support exposure (what you've supported, what you've been accountable for)
- Your experience managing stakeholders under pressure
- Any supplier management ownership (service reviews, escalations, KPIs, contract delivery)
Locations
SAP Technical Lead in Leeds, Yorkshire employer: Panoramic Associates
Panoramic Associates is an excellent employer for those seeking a meaningful role in the public sector, offering a dynamic work culture that prioritises stability and effective communication. With a focus on employee growth and development, this position provides opportunities to enhance your SAP expertise while working closely with senior stakeholders and a dedicated support team. The mostly remote working arrangement, combined with the chance to engage in impactful service leadership, makes this an attractive opportunity for professionals looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land SAP Technical Lead in Leeds, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn, especially those in the SAP field. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by brushing up on your hands-on SAP support knowledge. Be ready to discuss specific scenarios where you've managed stakeholders or resolved issues—this will show you're not just about theory!
✨Tip Number 3
When you get an interview, don’t just answer questions—ask them too! Show your interest in the company’s SAP environment and how you can contribute to keeping it stable and well-supported.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace SAP Technical Lead in Leeds, Yorkshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SAP Technical Lead role. Highlight your hands-on SAP support experience and any relevant technical knowledge that matches the job description. We want to see how your background aligns with what we're looking for!
Showcase Stakeholder Management:Since stakeholder engagement is key, don’t forget to include examples of how you've managed relationships under pressure. We love to see clear communication and expectation management skills, so share those stories with us!
Be Specific About Your Experience:When detailing your SAP support exposure, be specific about what you've supported and your responsibilities. We’re interested in your technical depth and how you’ve tackled issues, so give us the juicy details!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Panoramic Associates
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge, especially in areas like SAP Finance (FI/CO) and Procurement (MM/SD-MM). Be ready to discuss specific issues you've tackled in the past and how you approached them. This will show that you have the hands-on experience needed for the role.
✨Master Stakeholder Management
Prepare examples of how you've effectively managed stakeholders in high-pressure situations. Think about times when you had to set expectations or communicate updates clearly. This will demonstrate your ability to build relationships and keep everyone informed, which is crucial for this role.
✨Showcase Your Leadership Skills
Be ready to talk about your experience leading support teams and managing service delivery. Highlight any instances where you improved service quality or resolved conflicts within a team. This will help convey your capability to oversee incident management and vendor performance.
✨Communicate Calmly and Confidently
During the interview, practice maintaining a calm and confident demeanour. Use clear and concise language when discussing your experiences. This will reflect your ability to manage expectations and communicate effectively with both technical teams and stakeholders.
