At a Glance
- Tasks: Lead SAP support, manage incidents, and ensure service quality in a dynamic environment.
- Company: Join a public sector organisation focused on stability and effective service management.
- Benefits: Competitive daily rate, mostly remote work, and potential for contract extensions.
- Other info: Opportunity to work with senior stakeholders and enhance your technical expertise.
- Why this job: Make a real impact by improving SAP services and stakeholder satisfaction.
- Qualifications: Experience in SAP support/service leadership and strong stakeholder management skills.
Panoramic Associates are supporting a Public Sector organisation in their search for an experienced SAP Manager to take ownership of day to day SAP service within the organisation on an initial 3-6 month contract with likely extensions to run for the 12 month period.
It's a legacy SAP environment. The immediate priority over the next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders. You'll oversee incident/problem management, vendor performance, stakeholder engagement, and the internal support team, bringing the right blend of hands-on SAP support knowledge and service leadership.
Key focus:
- BAU SAP support leadership stability, service quality, and clear stakeholder communication
- Hands-on SAP support understanding, enough technical depth to 'go into the system', interrogate issues, and challenge/guide the right fixes
- Supplier + internal team management: manage the support contract and coordinate effective delivery
- Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building
Working pattern / location:
- Mostly remote
- On-site expectation: approx. once per month
The wider team is not routinely on-site.
Essential experience:
- Experience in SAP support/service leadership in a smaller SME or public sector environment
- Technical knowledge to be able to diagnose/support issues and engage credibly with technical teams/suppliers (not just ticket escalation)
- Strong stakeholder management in environments with high urgency and direct communication style
- Proven ability to improve outcomes through communication, expectation management, and service discipline
- Relevant SAP technical background (any of the below):
- SAP Finance (FI/CO) and/or
- Procurement (MM / SD-MM) and/or
- General SAP administration / support (e.g., BASIS / security / access / transports - depending on your profile)
- Your hands-on SAP support exposure (what you've supported, what you've been accountable for)
- Your experience managing stakeholders under pressure
- Any supplier management ownership (service reviews, escalations, KPIs, contract delivery)
Interested? Apply with your CV and always feel free to pop me a LinkedIn connection request (Katelin Lovell at Panoramic Associates) with a short note highlighting:
SAP Technical Lead in Humber employer: Panoramic Associates
Panoramic Associates is an excellent employer for those seeking a meaningful role in the public sector, offering a supportive work culture that prioritises stability and effective communication. With a focus on employee growth and development, this position allows you to leverage your SAP expertise while working mostly remotely, ensuring a healthy work-life balance. The opportunity to engage with senior stakeholders and manage supplier relationships adds a unique advantage to this role, making it a rewarding environment for professionals looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land SAP Technical Lead in Humber
✨Tip Number 1
Get your LinkedIn profile sorted! Make sure it highlights your SAP support experience and showcases your ability to manage stakeholders. Connect with people in the industry, especially those at Panoramic Associates, to get your name out there.
✨Tip Number 2
When you apply, don’t just send your CV. Write a quick note explaining why you’re the perfect fit for the SAP Technical Lead role. Mention your hands-on experience and how you’ve successfully managed teams and suppliers in the past.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific SAP issues you've tackled and how you’ve communicated effectively with stakeholders. Show them you can keep things stable and well-supported!
✨Tip Number 4
Follow up after applying! A quick message to express your enthusiasm for the role can go a long way. It shows you're proactive and genuinely interested in the position, which is always a plus in our book.
We think you need these skills to ace SAP Technical Lead in Humber
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the SAP Technical Lead role. Highlight your hands-on SAP support experience and any relevant technical knowledge that aligns with the job description. We want to see how your background fits perfectly with what we're looking for!
Showcase Stakeholder Management:Since stakeholder management is key for this role, include specific examples of how you've effectively communicated and managed expectations in high-pressure situations. We love seeing real-life scenarios where you've made a difference!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your experiences. We appreciate straightforward communication, just like you’ll need in the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who follow the process!
How to prepare for a job interview at Panoramic Associates
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge, especially in areas like Finance (FI/CO) and Procurement (MM/SD-MM). Be ready to discuss specific issues you've tackled in the past and how you approached them. This will show that you have the hands-on experience they’re looking for.
✨Master Stakeholder Communication
Since you'll be managing stakeholders, practice how you communicate under pressure. Prepare examples of how you've set expectations and built relationships in previous roles. Clear communication is key, so think about how you can convey complex technical information in a straightforward way.
✨Show Your Leadership Skills
They want someone who can lead a small internal support team effectively. Think of instances where you've taken charge, managed a team, or improved service delivery. Be ready to share these experiences to demonstrate your leadership capabilities.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to incident management or vendor performance. Practice your responses to these scenarios, focusing on how you would maintain service quality and stakeholder satisfaction while managing urgent issues.
