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- Tasks: Enhance services by leveraging customer insights and effective communication.
- Company: Leading housing organisation in the UK with a focus on service improvement.
- Benefits: Hybrid working model, annual leave, and professional development opportunities.
- Why this job: Make a real difference in customer service and mentor others in a rewarding role.
- Qualifications: Experience in customer resolution and strong organisational skills.
The predicted salary is between 28800 - 43200 £ per year.
A leading housing organization in the United Kingdom is seeking a Customer Resolution and Insight Manager. This role focuses on improving services through customer insight and effective communication, acting as a key advisor for the Housing Ombudsman.
The ideal candidate will have:
- Experience in customer resolution
- Strong organizational skills
- The ability to mentor others
The position offers a hybrid working model and a range of rewards including annual leave and professional development opportunities.
Customer Resolution & Insight — Driving Service Improvement employer: Panoramic Associates
Contact Detail:
Panoramic Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolution & Insight — Driving Service Improvement
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in customer resolution. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer insight and service improvement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your mentoring skills! Think of examples where you've helped others improve their performance. This will highlight your leadership potential, which is key for the Customer Resolution & Insight role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Resolution & Insight — Driving Service Improvement
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer resolution and insight. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since effective communication is key for this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your writing style or examples of past experiences, let us see how you can engage with customers and stakeholders.
Highlight Organisational Skills: We’re looking for someone who can juggle multiple tasks effectively. In your application, mention specific instances where you’ve successfully managed projects or mentored others. This will show us that you have what it takes to drive service improvement.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our organisation and values.
How to prepare for a job interview at Panoramic Associates
✨Know Your Customer Insight
Make sure you understand the importance of customer insight in service improvement. Research how the organisation uses customer feedback to enhance their services and be ready to discuss your own experiences in resolving customer issues effectively.
✨Showcase Your Mentoring Skills
Since the role involves mentoring others, think of specific examples where you've successfully guided a team member or improved a process. Be prepared to share these stories during the interview to demonstrate your leadership capabilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating how you would handle various customer resolution situations, focusing on your communication strategies and organisational skills.
✨Emphasise Your Organisational Skills
Highlight your ability to manage multiple tasks and priorities effectively. Prepare examples that showcase your organisational skills, especially in a hybrid working environment, as this will resonate well with the interviewers.
