At a Glance
- Tasks: Support pharmacy customers with account and order queries in a dynamic office environment.
- Company: Growing healthcare tech organisation focused on pharmacy support.
- Benefits: Competitive salary, hybrid working, and opportunities for career development.
- Other info: Join a supportive team with a quick interview process and no weekend work.
- Why this job: Utilise your pharmacy knowledge while enjoying a better work-life balance.
- Qualifications: Experience in pharmacy and strong communication skills are essential.
The predicted salary is between 25000 - 28000 £ per year.
Location: Hybrid, Cardiff (3 days in the office, Tuesday-Thursday)
Salary: £25,000 - £28,000 + benefits
We are working with a growing healthcare technology organisation that supports pharmacies across the UK. Due to continued growth, they are looking to appoint a Customer Services Advisor to join their support team.
This is an excellent opportunity for someone with pharmacy experience who is looking to move away from a customer-facing pharmacy environment and into a Monday-Friday office-based role, whilst still utilising their industry knowledge.
Reporting into the Customer Services Manager, you will be responsible for supporting pharmacy customers with a variety of account, order and system-related queries. This is a highly customer-focused position where communication skills, organisation and attention to detail are essential. You'll work closely with pharmacy teams, helping resolve issues and ensuring customers receive a high level of service.
Key Responsibilities- Handling inbound customer queries via phone and email
- Supporting customers with order-related enquiries
- Assisting with account setup, configuration and maintenance
- Updating and managing customer information within internal systems
- Investigating and resolving customer issues efficiently
- Liaising with internal teams to ensure customer queries are resolved
- Maintaining accurate records and customer data
- Providing a professional and responsive service to pharmacy customers
- Strong communication and customer service skills
- Comfortable speaking with customers over the phone
- Highly organised with good attention to detail
- Positive, proactive and willing to learn
- Previous experience working within a pharmacy environment
- Experience as a Pharmacy Assistant, Pharmacy Technician, Dispenser or similar role
- Understanding of pharmacy products, terminology and processes
- Experience in a customer service, support or administration role
- Hybrid working
- Tuesday, Wednesday and Thursday in the Cardiff office
- Monday and Friday remote
- Monday to Friday only (no weekend working)
- Shift pattern between 9:00am-5:30pm or 9:30am-6:00pm
- Initial screening call
- Single-stage interview
- Quick turnaround!
This is an excellent opportunity for someone looking to utilise their pharmacy knowledge in a customer-focused office environment while benefiting from a better work-life balance and long-term career development opportunities.
Customer Services Account Coordinator in Cardiff employer: Panoramic Associates
Join a dynamic healthcare technology organisation in Cardiff that values your pharmacy expertise while offering a supportive and collaborative work environment. With a hybrid working model, you can enjoy the flexibility of remote work alongside the camaraderie of office life, all while benefiting from competitive salary packages and opportunities for professional growth. This role not only allows you to leverage your industry knowledge but also ensures a healthy work-life balance with no weekend shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Account Coordinator in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Panoramic Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Panoramic Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Account Coordinator in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Panoramic Associates:Your cover letter is your chance to shine! Tell us why you want to work at Panoramic Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Panoramic Associates!
How to prepare for a job interview at Panoramic Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
