At a Glance
- Tasks: Map customer journeys and identify service efficiencies in Revenues & Benefits.
- Company: Local Authority in North West England with a focus on process improvement.
- Benefits: Hybrid working, competitive daily rate, and potential for contract extension.
- Other info: Urgent hire with quick interview process; apply now to seize this opportunity!
- Why this job: Make a real impact on local services while enhancing your analytical skills.
- Qualifications: Experience in business analysis, Revenues & Benefits, and systems Civica/Northgate required.
The predicted salary is between 30000 - 40000 £ per year.
Initial 3-month contract, with high possibility of extension - Inside IR35
Hybrid working
Panoramic Associates have been exclusively engaged on a Business Analyst requirement to assist with a process improvement exercise centred within Revenues & Benefits. The successful person must have experience of Revenue & Benefits transformation as well as systems Civica and Northgate within a local authority setting.
Key deliverables:
- Map end-to-end customer journeys within the debt function.
- Identify and document failure demand vs value demand across key contact types.
- Produce recommendations for service efficiencies (must be realistic and deliverable within budget constraints).
- Identify opportunities for automation and robotic process automation.
- Assess channel shift options deliverable in-house with existing systems.
- Understand current usage of Civica and Northgate within the service before any system recommendations are made.
- Build trust with stakeholders.
Please note only applicants with experience of business analysis, service improvement, revenues & benefits and Civica/Northgate will be considered as they need someone to hit the ground running. This role will be paid on a daily rate basis via an umbrella company. And you must have the right to work in the UK. This is an urgent hire with one stage MS TEAMS interview slots available. So, if you have the right experience, please apply now!
Business Analyst - Reveenue & Beefits employer: Panoramic Associates
As a leading local authority in North West England, we pride ourselves on fostering a collaborative and supportive work culture that empowers our employees to drive meaningful change within the community. With a strong focus on professional development and a commitment to process improvement, we offer unique opportunities for growth and innovation, particularly in the realms of Revenues & Benefits transformation. Our hybrid working model ensures flexibility, allowing you to balance your professional and personal life while contributing to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst - Reveenue & Beefits
✨Tip Number 1
Get to know the company and its culture before your interview. Research their recent projects, especially in Revenues & Benefits, so you can speak their language and show you're genuinely interested.
✨Tip Number 2
Practice common interview questions related to business analysis and service improvement. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 3
Prepare some insightful questions for your interviewers. This shows that you’re engaged and have thought critically about how you can contribute to their process improvement exercise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can keep you top of mind and demonstrate your enthusiasm for the role.
We think you need these skills to ace Business Analyst - Reveenue & Beefits
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience in Revenues & Benefits, especially with Civica and Northgate. We want to see how your skills match the job description, so don’t hold back on showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the challenges in the local authority setting.
Showcase Your Analytical Skills:Since this role is all about process improvement, make sure to highlight any past experiences where you've successfully mapped customer journeys or identified service efficiencies. We want to see your analytical prowess in action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Panoramic Associates
✨Know Your Stuff
Make sure you brush up on your knowledge of Revenues & Benefits transformation, especially with Civica and Northgate systems. Be ready to discuss specific examples from your past experience that demonstrate your expertise in these areas.
✨Map It Out
Since the role involves mapping end-to-end customer journeys, prepare to talk about how you've approached similar tasks before. Bring along any relevant documentation or examples that showcase your ability to identify failure demand vs value demand.
✨Think Efficiency
Be ready to suggest realistic recommendations for service efficiencies. Think about automation and robotic process automation opportunities you've encountered in previous roles, and how they could apply to this position.
✨Build Rapport
Stakeholder trust is key in this role. Practice how you'll introduce yourself and engage with stakeholders during the interview. Show that you can communicate effectively and build relationships, as this will be crucial for your success.
