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- Tasks: Lead a team in scheduling patient appointments and resolving inquiries.
- Company: Join a top orthopedic practice dedicated to patient care and innovation.
- Benefits: Enjoy competitive pay, healthcare options, generous PTO, and professional development.
- Why this job: Make a real impact on patient care while developing your leadership skills.
- Qualifications: 5+ years in contact centre roles, with experience in operations and coaching.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
The predicted salary is between 48000 - 56000 ÂŁ per year.
Join a leading musculoskeletal care network through our partnership with United Musculoskeletal Partners (UMP), supporting Panorama Orthopedics & Spine Center, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes. This role allows you to deliver high‑quality spine care in a thriving clinical environment.
Why UMP? UMP is a physician‑led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support.
About Panorama Orthopedics & Spine Center Panorama is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients’ quality of life. As part of this team, you’ll work alongside top spine specialists in a supportive and forward‑thinking practice. Help us bring exceptional orthopedic care to the communities of Denver—where your expertise can truly make a difference.
Job Type Full‑time
Benefits
- Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco‑free discount
- Dental & Vision Insurance
- 401(k) with Annual Employer Contributions
- Additional Coverage: HSA/FSA, short‑ and long‑term disability, life and AD&D, legal assistance, and more
- Employee Assistance Program (EAP): Employer‑paid support for life’s challenges
- Generous Paid Time Off: Up to 4 weeks of PTO starting out. (Increases with tenure) 7 paid holidays + 2 floating holidays
Summary The Patient Appointment Scheduling Supervisor supports day‑to‑day call center and scheduling operations by providing hands‑on leadership, coaching, and guidance to a team of agents responsible for patient appointment scheduling, registration, and inquiry resolution. This role balances direct workflow support with light operational oversight, ensuring quality service, schedule accuracy, and efficient patient access. The Supervisor partners with internal teams, assists with performance monitoring, and helps implement process improvements to support department goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other Duties May Be Assigned)
- Oversee daily call center activities, ensuring adequate queue coverage, timely patient scheduling, and adherence to workflows.
- Assist with complex patient scheduling issues and serve as an escalation point for staff.
- Maintain and update scheduling tools, preference lists, insurance requirements, and procedure/test workflows.
- Monitor call and scheduling accuracy and support correction of errors when needed.
- Collaborate with Workforce Management/Operations Support on staffing needs and schedule adjustments.
- Provide daily support to team members, including coaching, mentoring, and real‑time feedback.
- Assist in new hire training and ongoing skill development.
- Promote employee engagement and help recognize performance achievements.
- Support supervisors/managers in informal performance discussions and improvement plans.
- Monitor basic operational metrics (e.g., call volume, service levels, schedule accuracy).
- Identify patterns impacting patient access or efficiency and elevate findings appropriately.
- Assist in developing simple reports or summaries for leadership review.
- Recommend workflow or communication improvements that enhance service quality.
- Respond to patient or provider escalations promptly and professionally.
- Support staff in resolving complex scheduling or registration issues.
- Ensure compliance with department protocols and patient safety guidelines.
- Work closely with departments such as HR, IT, and clinical operations to troubleshoot issues.
- Participate in workgroups and meetings to share operational insights and help implement process updates.
Requirements
- Knowledge of EHR and PM Systems
- Preferred Bachelor’s degree (Business or Healthcare related)
- Minimum of 5 years’ experience in contact center industry with medical/scheduling
- At least 3 years of experience in an operations lead role overseeing front‑line employees.
Skills/Abilities
- Experience in stakeholder management and employee development/coaching.
- Experience dealing with escalated issues in a contact center capacity.
- The ability to successfully work across cross‑functional teams.
- A positive work ethic and commitment to achieve the best possible outcomes.
- The passion to be a role model exemplifies our cultural values.
- Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner.
- Excellent communication skills; listening, verbal and written.
- Ability to assess the “big picture” and draw connections between inputs and outputs.
- Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations.
- Ability to use spreadsheet applications to maintain and develop operational and financial data reporting.
Pay Information: $60k to $70k/annually, depending on experience. We are currently accepting applications through February 19th, 2026. Panorama Orthopedics & Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre‑employment drug screen and background check.
Patient Appointment Scheduling Supervisor employer: Panorama Orthopedics & Spine Center
Contact Detail:
Panorama Orthopedics & Spine Center Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Appointment Scheduling Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare industry, especially those who work in musculoskeletal care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Panorama Orthopedics & Spine Center and UMP. Understand their mission and values so you can show how your experience aligns with their goals. We want to see that passion for patient care!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your leadership skills and experience in scheduling operations—those are key for the Patient Appointment Scheduling Supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to high-quality spine care.
We think you need these skills to ace Patient Appointment Scheduling Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in patient scheduling and leadership. We want to see how your skills align with the role of Patient Appointment Scheduling Supervisor!
Showcase Your Communication Skills: Since this role involves a lot of interaction, emphasise your excellent communication abilities in your application. Share examples of how you've effectively resolved issues or led teams in the past.
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! Include specific instances where you've tackled complex scheduling issues or improved processes in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Panorama Orthopedics & Spine Center
✨Know Your Stuff
Make sure you understand the ins and outs of patient appointment scheduling and the specific challenges faced in a call centre environment. Brush up on your knowledge of EHR and PM systems, as well as any relevant regulations or protocols that might come up during the interview.
✨Showcase Your Leadership Skills
As a Patient Appointment Scheduling Supervisor, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully coached team members in the past, resolved escalated issues, and improved operational efficiency. This will show them you're ready to take on the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a complex scheduling issue or a frustrated patient. Think through potential scenarios beforehand and outline your thought process for resolving them. This will highlight your problem-solving skills and ability to think on your feet.
✨Emphasise Collaboration
This role involves working closely with various departments, so be prepared to discuss your experience in cross-functional teamwork. Share examples of how you've collaborated with HR, IT, or clinical operations to troubleshoot issues or implement process improvements. This will show your ability to work well with others and contribute to a positive workplace culture.
