At a Glance
- Tasks: Be the face of our restaurant, ensuring customers have an amazing experience.
- Company: Join a globally expanding Japanese restaurant chain known for fresh and authentic food.
- Benefits: Enjoy free meals, professional qualifications, and discounts on gym memberships and dining.
- Other info: Join us in our commitment to sustainability and career growth opportunities.
- Why this job: Be part of a vibrant team and celebrate success with exciting rewards, including a trip to Japan!
- Qualifications: Previous restaurant experience and a positive, can-do attitude.
The predicted salary is between 20000 - 25000 £ per year.
We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour‑coded dishes which made our name. We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth‑watering range of hot street food available – from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre‑pack sushi in most major UK supermarkets.
About You
You will be a role model, have an appetite for success and a real thirst for delivering exceptional results. You will be ambitious and hungry to learn. You will always strive to do your best. You will be enthusiastic and have a positive disposition. You will embrace challenges head on, with a willing can‑do attitude. You will want to be part of our success story.
Responsibilities
- You will be the face and point of contact for all our customers to see, ensuring their experience is a great one.
- A bubbly disposition with a willingness to go the extra mile for our customers.
- Previous background in a similar restaurant environment.
- Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking.
- Ensuring you are up to date with product knowledge of all our dishes.
- Promoting of our menus to maximise sales opportunities.
- Maintaining a safe environment for all our customers including, Health & Safety, Hygiene controls and allergens intolerances.
- You will complete all training to be fully aware how to maintain a safe environment for our Team & Guests.
- You will have a strong knowledge of all our products to be able to deliver highest standard of service to the guests.
- You will be on the lookout to upsell to increase sales and drive repeat business.
- You will be part of the YO! Team, a real team player who enjoys supporting the rest of your team in the running and serving customers with a smile.
- You will keep yourself well informed of what’s going on and what’s new to YO! by regularly checking YO! 360, attending Team Meetings and interacting with Team Briefs.
- You will work as a team aiming to deliver an exceptional guest experience across each & every shift.
- You will be aware of how you can contribute to the success of your restaurant and its profitability.
- You will be committed to the safety of our Team & Guests within the restaurant.
- You will complete all cleaning tasks in a timely manner as prescribed in Trail app.
We're proud to offer
- Fantastic working hours.
- Free YO! food – What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu.
- Grow with YO! – we will pay for you to achieve professional qualifications (up to Degree level) whilst you work.
- Brilliant support services designed to enhance our physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line.
- Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform.
- 50% off your food every time you dine with us for you and 3 friends.
- Award‑winning sustainability initiatives – We're committed to delivering progress against 9 UN sustainability goals.
- Free trip to Japan! – our Annual Awards ceremony celebrates your success – with the winners being awarded a trip to Japan.
- Job security – Joining an award‑winning, globally expanding business gives you the opportunity to grow your career alongside us.
About us
Come roll with us and be part of something big. Celebrate global success across:
- Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento).
- Our Taiko manufacturing and distribution centre.
- 63 YO! restaurants.
- 3700 locations globally from Hawaii to Aberdeen.
Our Values
Think like an owner. Be passionate. Speak openly. Move fast, together.
Ready to Roll? Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...
Team Member FoH in Liverpool employer: Pankufood
At YO!, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates teamwork and personal growth. With fantastic benefits like free meals, professional development opportunities, and a commitment to sustainability, our team members enjoy a rewarding experience while contributing to our mission of delivering authentic Japanese cuisine. Join us in a dynamic environment where your passion for food and customer service can flourish, all while being part of a globally expanding brand.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member FoH in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pankufood. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pankufood
Don't be shy about reaching out to Pankufood directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Member FoH in Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pankufood and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pankufood
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
