Franchise Training Coach (Central Region)

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the world's largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.

Are you passionate about food quality, safety, and helping others succeed? We’re looking for a Franchisee Coach who’s ready to roll up their sleeves and make a real impact across our franchised kiosks. In this hands-on role, you’ll be the go-to expert for all things fresh food — especially sushi! You’ll work closely with our Franchisees, offering both proactive guidance and on-the-ground support to ensure every counter consistently delivers top-tier products.

Here’s what you’ll be responsible for — and where you’ll make the biggest difference:

• Conducting regular kiosk assessments to identify areas for improvement in food quality and safety, ensuring every counter meets our high standards.
• Delivering on-site coaching and training to Franchisees and their teams — covering everything from sushi-making and knife skills to operational excellence.
• Supporting new Franchisees with tailored induction and orientation, setting them up for long-term success from day one.
• Monitoring training outcomes and evaluating how effectively interventions translate into improved performance.
• Providing actionable feedback to the Head of Openings and Franchisee Support to guide the development of our Franchisee network.
• Capturing insights and feedback from the field, helping evolve and enhance training materials so they reflect real-world needs and best practices.
• Collaborating with other Franchisee Coaches and Operations Team members to share learnings, spot trends, and drive continuous improvement.
• Keeping up with trends and innovations in sushi and Asian-inspired food, ensuring our offer remains fresh, relevant, and exciting.
• Maintaining detailed records of coaching activities, outcomes, and progress to support ongoing development and accountability.

At its core, this role is about being proactive, people-focused, and passionate about food. You’ll be a key driver of our quality culture, helping Franchisees not just meet expectations — but exceed them.

We’re proud to offer:

• Fantastic hybrid working environment.
• Opportunity to grow your career alongside us with available apprentice program.
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance.
• Discretionary Life Assurance.
• Discretionary Income Protection.
• Private Medical Cash Plan.
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that deliver progress against 9 UN sustainability goals.
• We’re committed to responsibly sourcing all our seafood, therefore we only use sustainably sourced fish.
• All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us: Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento).
• Our Taiko manufacturing and distribution centre.
• 63 YO! restaurants.
• 3700 locations globally from Hawaii to Aberdeen.

Our Values: Own it, Care About it, Make it Exceptional, Win Together.

Ready to Roll? Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...