At a Glance
- Tasks: Lead the team and ensure top-notch customer experiences at our Grab n Perch.
- Company: Join a dynamic global business with a focus on growth and sustainability.
- Benefits: Enjoy flexible hours, free food, health perks, and discounts on gym and dining.
- Other info: Opportunity for professional development and a chance to win a trip to Japan!
- Why this job: Make a real impact while developing your skills in a fun, energetic environment.
- Qualifications: Leadership skills and a passion for delivering excellent service.
The predicted salary is between 31500 - 42000 £ per year.
As a Duty Manager you will be responsible for the day‑to‑day operations of our ‘Grab n Perch’, ensuring a seamless customer experience across each shift and delivering excellent service through mouth‑watering dishes. You will oversee operational efficiency, service standards, profit performance, training and safety.
Key responsibilities
- Motivate and lead the team, maintaining a positive and energetic atmosphere.
- Maintain a sharp eye for detail and deliver top‑quality food and guest experiences.
- Support the Multi‑Site manager and team to ensure seamless customer service across all shifts.
- Check orders and ensure products are consistently available.
- Analyse profit performance and support the manager in driving standards and hospitality.
- Provide training, coaching and constructive feedback to team members.
- Promote a safe and healthy work environment, reporting any food or safety issues.
- Cover emergency shifts as required.
Benefits
- Flexible working hours.
- Free YO! food during shifts.
- Supported professional development (up to degree level).
- Health and wellbeing benefits including private medical health plan and employee assistance line.
- Discounted gym, cinema, dining and retail offers via reward platform.
- 50% off food for you and up to three friends.
- Participation in sustainability initiatives.
- Potential annual trip to Japan for award winners.
- Job security within an expanding global business.
Duty Manager - Part Time employer: Pankufood
As a Duty Manager at our Heathrow location, you will thrive in a dynamic and supportive work environment that prioritises employee growth and wellbeing. With flexible working hours, professional development opportunities, and a range of health benefits, we ensure our team members feel valued and motivated. Join us to be part of a vibrant culture that celebrates excellence in service and offers unique perks like discounted dining and potential trips to Japan for outstanding performance.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Part Time
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Pankufood and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Duty Manager - Part Time
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Pankufood that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Pankufood.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Pankufood get a sense of who you are beyond your experience!
How to prepare for a job interview at Pankufood
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Pankufood and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
