At a Glance
- Tasks: Manage and grow B2B client accounts while ensuring excellent service and support.
- Company: Join a dynamic team at PanicGuard, focused on client relationships and safety solutions.
- Benefits: Competitive salary, performance bonuses, flexible working, and career progression opportunities.
- Other info: Enjoy ongoing training and exposure to a growing client base in a supportive environment.
- Why this job: Make a real impact by helping clients maximise value and keep their people safe.
- Qualifications: Experience in account management or B2B sales; strong relationship-building skills required.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for a proactive, commercially minded Account Manager to join our growing commercial team. You will be responsible for managing and growing a portfolio of B2B clients, ensuring customers receive excellent service, clear onboarding, ongoing support, and practical guidance on getting the best value from PanicGuard products, including Zecure and white-label solutions. This is a high-impact role suited to someone who enjoys building trusted client relationships, spotting growth opportunities, and working closely with sales, operations, marketing, and leadership to improve customer outcomes and drive recurring revenue.
Key Responsibilities
- Manage a portfolio of B2B accounts across the UK, acting as the day-to-day commercial contact for clients and stakeholders.
- Build strong, long-term client relationships and develop a deep understanding of customer needs, risks, and objectives.
- Own the customer journey after handover from sales, including onboarding, implementation coordination, adoption, and ongoing account reviews.
- Identify opportunities for renewals, upsells, cross-sells, and expansion across existing accounts.
- Deliver engaging product demonstrations, training sessions, and business reviews to help clients maximise value.
- Work closely with internal teams to resolve customer queries, escalate issues, and improve the customer experience.
- Maintain accurate account records, pipeline updates, renewal dates, and activity notes in CRM systems.
- Track account health, usage, satisfaction, and commercial performance, taking action where retention or growth is at risk.
- Support the commercial team with feedback from clients to help refine messaging, product development, and go-to-market strategy.
- Consistently meet or exceed retention, renewal, customer satisfaction, and account growth targets.
What We Are Looking For
- Proven experience in account management, customer success, client services, or B2B sales.
- Experience in SaaS, technology, security solutions, facilities, lone worker, or employee safety sectors is helpful but not essential.
- Strong relationship-building skills with the confidence to engage senior stakeholders and day-to-day users.
- A commercial mindset, with the ability to identify growth opportunities while protecting customer trust.
- Resilient, self-motivated, and comfortable managing multiple accounts and priorities at once.
- Confident using CRM tools and maintaining accurate customer records.
What We Offer
- Competitive base salary of £35,000 - £40,000.
- Performance-related commission or bonus structure with realistic OTE of £55,000 - £65,000.
- Clear career progression opportunities as the commercial team scales.
- Flexible hybrid working environment based from Soho, London.
- Ongoing training, development, and hands-on exposure to a growing B2B client base.
Ideal Candidate Profile
The ideal candidate is a relationship-led account manager who can balance customer care with commercial ownership. You will be confident speaking with clients, comfortable handling operational detail, and motivated by helping organisations keep their people safe while growing long-term revenue for PanicGuard.
Please send your CV and a short note outlining your relevant account management experience and interest in PanicGuard to vac-pk5mjo54lrgs@apply.
Manager-Account Manager employer: PanicGuard
PanicGuard is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. Based in the vibrant Soho area of London, we offer a flexible hybrid working environment, competitive salaries, and performance-related bonuses, ensuring our team members are well-rewarded for their contributions. Join us to build meaningful client relationships while being part of a forward-thinking company dedicated to enhancing safety and security solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Manager-Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Manager-Account Manager at PanicGuard, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including PanicGuard. Tailor your message to explain why you’re drawn to them and how you can contribute as a Manager-Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Manager-Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for PanicGuard:When writing your cover letter, make sure to tailor your message specifically for PanicGuard. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at PanicGuard
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show PanicGuard that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show PanicGuard that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with PanicGuard’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
