Supervisor (FTC) Cheshire Oaks Designer Outlet in Ellesmere Port

Who we are: We are PANGAIA - a purpose-driven lifestyle company bringing problem-solving materials science innovations to the world. We are a global collective of one heart and many hands - scientists, technologists, designers – using nature’s intelligence to create apparel from innovative tech and bio-engineered materials. Our vision is to inspire and accelerate a positive Earth future as we design a business model where our products are better for the planet than if they did not exist. Every product we create is born from science, design and purpose, each solving an environmental problem of the industry. From the materials we use to the colours we create, we are committed to protecting, preserving and promoting biodiversity on earth, pioneering and using materials that consider the delicate balance between planet, functionality and purpose. We are starting a movement. Designing a better future.

About this role: 32 hours per week. We are seeking a Supervisor to join our team on a 12 month FTC contract to start as soon as possible at our store in Cheshire Oaks Designer Outlet. As part of the Pangaia team, you will deliver an exceptional, engaging customer experience, resulting in solid commercial results and team satisfaction. Our retail spaces are a place for our customers to engage with our innovation and science in person, and to develop a deeper connection with the brand. Our Sales Associates are an integral part of the creation of these relationships, along with the commercial success of their space.

A day in the life:

• Key holder responsibilities which include opening and closing the store.
• Supporting the management team with the delivery of commercial and customer KPIs, and reporting against them.
• Help to create an inspiring working environment connected with the Brand ethos.
• Represent the brand to the highest company standards promoting its vision and mission, sharing our exciting new technologies and product innovations with pride to our customers.
• Deliver extraordinary customer service, engaging with our customers to establish a personalised experience.
• Meet store key performance indicators (KPI’s) indicated by the management team.
• Be a team player and support team members to achieve common goals.
• Promote a respectful, diverse and inclusive environment in store.
• Play a part to ensure the store performs in a cooperative, friendly and engaging environment.
• Take responsibility for development and actively seek for improvement opportunities.
• Respond positively to feedback and understand how and when to escalate difficult situations with the management team.
• Operate tills and handle financial transactions.
• Support with opening and receiving deliveries in store as well as meeting operational deadlines.
• Support the management team to keep accurate inventories as well as keep high standards in back of house spaces.
• Keep high display standards of all products following merchandising guidelines.
• Adhere to all company policies and procedures.
• Communicate and transfer product feedback with the management team.
• Any other duties required to achieve the smooth and profitable running of the concession.

Requirements:

• At least 2 years of professional experience as either a supervisor or key-holder.
• Excellent communication (verbal and written) and interpersonal skills.
• Be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
• Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectations.
• Excellent understanding of retail processes, systems and tools, with strong attention to detail.
• Excellent organisational skills and a demonstrated ability to multi-task and ability to work in a fast-paced environment.
• You enjoy playing as a team and interacting with customers and sharing your product knowledge with them to drive sales.
• Previous experience working in a new retail concept or for a start-up brand desirable.

Benefits:

• Private Healthcare Plan including dental + vision.
• 25 days of annual leave per annum + birthday day off.
• Life Assurance + Income Protection + Critical illness cover.
• Employee Assistance Program – Counselling.
• 40% Employee Discount on all our products.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Pangaia is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Pangaia equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.