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- Tasks: Manage customer relationships, ensuring smooth rollouts and exceptional experiences.
- Company: Join a global VDI vendor focused on tech startups and innovation.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Be the first Customer Success Manager in Europe and make a real impact.
- Qualifications: Experience in Customer Success or related fields, with knowledge of Virtual Desktop Environments.
- Other info: Dynamic role with potential for career advancement in a thriving tech industry.
The predicted salary is between 36000 - 60000 £ per year.
Our Client, a global VDI vendor is looking for their first Customer Success Manager in Europe, based out of the UK. If you have experience in Customer Success or a suitable field to move into Customer Success like Account Management, Presales or even Support, and you have a good knowledge of Virtual Desktop Environments then this could be the next role for you.
You will be responsible for customer pilots, setup, ensuring smooth rollout, training, renewals, upsell, cross-sell and securing a successful long-term partnership. You will manage a number of existing customers, build strong relationships and ensure customers have an exceptional experience. You will be required to arrange and attend customer meetings.
If this sounds like a match, I’d love to hear from you.
- Location: UK
- Type of hire: Full-time UK-based contract
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Sales, Consulting, and General Business
- Industries: Software Development and IT Services and IT Consulting
Customer Success Manager in London employer: Pangaea Global Associates
Contact Detail:
Pangaea Global Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working as Customer Success Managers. Use platforms like LinkedIn to connect and engage with them. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in customer success or related fields. This can be a great conversation starter during interviews and will help you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in customer management, especially if you've worked with Virtual Desktop Environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our team. Be genuine and let your personality come through – we love that!
Showcase Relevant Experience: When filling out your application, make sure to showcase any relevant experience in account management or support roles. We’re keen on seeing how your background can help us build strong relationships with our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any updates. We can’t wait to hear from you!
How to prepare for a job interview at Pangaea Global Associates
✨Know Your Customer Success Basics
Brush up on the fundamentals of Customer Success, especially in the context of Virtual Desktop Environments. Be ready to discuss how you can ensure smooth rollouts and exceptional customer experiences.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients in previous roles. Highlight your ability to manage existing customers and secure long-term partnerships, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you successfully handled customer issues or upsold services, and be ready to share those stories.
✨Research the Company and Its Products
Familiarise yourself with the company’s offerings and their position in the VDI market. This will not only help you answer questions but also show your genuine interest in the role and the company.
