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- Tasks: Handle customer queries, resolve issues, and ensure satisfaction in a fast-paced environment.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Competitive salary, full-time hours, and opportunities for growth.
- Other info: Perfect for those who thrive in a busy, supportive workplace.
- Why this job: Make a real difference by helping customers and solving their problems every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 25000 £ per year.
Pay: £25,000 per year
Working Hours: Full-time, Monday to Friday, 9am – 5.30pm
Role Overview: You will be responsible for handling both existing and new customer queries, providing accurate information, and ensuring customer satisfaction. The role requires you to manage a wide range of customer concerns, from product-related inquiries to delivery queries - liaising with our delivery partners.
Key Responsibilities:
- Existing Customer Queries:
- Resolve delivery issues and queries
- Handle cases involving damaged products
- Manage returns and refunds requests
- Provide order quotes and give product recommendations based on customer requirements
- Answer product-related questions
- Help with shipping queries
Skills and Competencies Required:
- Able to use different web platforms, experience in using Zendesk is ideal but not essential
- Strong Mathematics skills
- Great telephone manner
- Excellent writing and typing skills
- Friendly, personable, and professional demeanour
- Strong problem-solving ability
- Highly organised and able to prioritise multiple tasks
- Develop full knowledge of our company, product features, and sizes, enabling you to provide accurate recommendations to customers
- Ability to respond to customer queries and issues in a calm, professional, and empathetic manner
- Proactive, with a strong focus on problem-solving
- Fluent in written and spoken English
- Comfortable handling multiple customer queries at once
- Ability to communicate effectively with the production team and delivery partners on a daily basis
If you're passionate about delivering top-notch customer service and thrive in a fast-paced, growing business, we would love to hear from you.
Customer Service Advisor in Northallerton employer: Panels by Sofia
Contact Detail:
Panels by Sofia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Northallerton
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their products and services so you can chat confidently about them during interviews. This shows you're genuinely interested and ready to help customers.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer issues and how you'd resolve them. Being able to demonstrate your approach to handling queries will impress interviewers.
✨Tip Number 3
Show off your communication skills! Whether it's through a mock interview or chatting with friends, practice explaining complex ideas simply. This is key for a Customer Service Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Advisor in Northallerton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience with customer queries and problem-solving skills, as these are key to impressing us!
Show Off Your Writing Skills: Since excellent writing is a must-have for this position, ensure your application is clear, concise, and free of typos. We want to see your ability to communicate effectively right from the start!
Be Personable: Let your friendly and professional demeanour shine through in your application. We’re looking for someone who can connect with customers, so don’t be afraid to show a bit of your personality!
Apply Through Our Website: For the best chance of landing an interview, make sure you apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Panels by Sofia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with common customer queries and how to resolve them. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully handled customer issues in the past. Think about specific situations where you resolved delivery problems or managed returns. This will highlight your ability to think on your feet and reassure the interviewer that you can handle the challenges of the job.
✨Practice Your Communication Style
Since you'll be dealing with customers daily, it's crucial to showcase your friendly and professional demeanour during the interview. Practice answering questions clearly and concisely, and don't forget to smile! A positive attitude goes a long way in customer service.
✨Familiarise Yourself with the Company
Research the company’s products and services before your interview. Understanding what they offer will enable you to provide better recommendations and answers during the interview. Plus, it shows that you're proactive and genuinely interested in being part of their team.