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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales.
- Company: Join Pandora, a global brand known for its unique jewellery and customer experience.
- Benefits: Enjoy flexible part-time hours, employee discounts, and a supportive work environment.
- Why this job: Be part of a vibrant team that values creativity, personal growth, and customer connection.
- Qualifications: No prior experience required; just bring your passion for people and sales!
- Other info: This role is perfect for students looking to gain valuable retail experience.
The Supervisor's primary responsibility is driving excellent customer service in the store through our selling ceremony (Every Moment Matters). The Supervisor is also responsible for:
- Role modeling outstanding Pandora customer experience and salesmanship by being an ambassador for the Pandora brand and giving a voice to people's loves.
- Supporting onboarding, induction, and ongoing selling skills development of the store sales team.
- Driving the sales floor to maximize selling opportunities and support the sales team to deliver excellent customer experience.
- Maintaining operational excellence in line with Pandora standards alongside the Store Manager and Assistant Store Manager.
- Enhanced operational accountability in the absence of the Store Manager or Assistant Store Manager.
THE ROLE & RESPONSIBILITIES
- Commercial Strategy
- Understand and demonstrate the link between sales, service, brand, and results to deliver commercial success and support KPI performance.
- Maintain team motivation and engagement to create a positive shop floor environment for team and customers.
- Monitor sales performance throughout the day and take appropriate action to address in the moment.
- Team Sales Development
- Conduct sales observations to improve KPI performance and customer experience.
- Deliver impactful feedback to drive high performance and unlock sales potential.
- Proactively induct new team members into Pandora.
- Deliver sales training and provide ongoing support.
- Communicate goals and progress with the team, providing regular feedback.
- Salesmanship, Customer Experience and Brand Ambassador
- Achieve and exceed individual sales KPIs through expert execution of the customer experience model.
- Inspire the team as a Pandora product expert, leveraging deep product knowledge to personalize selling opportunities.
- Create an outstanding customer experience, leading by example and championing a customer-centric culture.
- Store Operations
- Support basic store operations including VM, stock management, and health & safety.
- Hold store keys and ensure safe opening/closing procedures in the absence of the Store Manager or Assistant Store Manager.
- Manage operational shifts when necessary.
Values and Behaviours
- CARE
- Support others' development, promote continuous improvement, and build trusted relationships.
- Act with integrity, foster respect, and contribute to an inclusive environment.
- DELIVER
- Take responsibility to deliver results and achieve goals.
- Set clear goals, adapt to change, and generate practical solutions.
- DREAM
- Commit to personal development and innovation.
- Create momentum and continuously raise standards.
- DARE
- Coach the team to see new perspectives and overcome obstacles.
- Maintain positivity, seek feedback, and show confidence with humility.
Supervisor - Sutton Coldfield (Part-Time, 20hr) employer: PANDORA
Contact Detail:
PANDORA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Sutton Coldfield (Part-Time, 20hr)
✨Tip Number 1
Familiarise yourself with Pandora's brand values and customer service philosophy. Understanding their 'Every Moment Matters' selling ceremony will help you demonstrate your alignment with their approach during the interview.
✨Tip Number 2
Prepare examples of how you've successfully motivated a team or improved sales performance in previous roles. This will showcase your leadership skills and ability to drive results, which are crucial for the Supervisor position.
✨Tip Number 3
Research common challenges faced in retail management and think about how you would address them. Being able to discuss these scenarios will demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 4
Engage with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This knowledge can help you tailor your responses and show that you're genuinely interested in being part of the team.
We think you need these skills to ace Supervisor - Sutton Coldfield (Part-Time, 20hr)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and expectations of the Supervisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your experience in customer service and salesmanship. Provide specific examples of how you've driven excellent customer experiences in previous roles, as this is a core aspect of the job.
Highlight Team Leadership Experience: Mention any previous experience in leading or training teams. Discuss how you have motivated team members and contributed to their development, as this is crucial for the role.
Express Passion for the Brand: Demonstrate your enthusiasm for the Pandora brand and its values. Share why you want to work for Pandora and how you can embody their customer-centric culture in your application.
How to prepare for a job interview at PANDORA
✨Showcase Your Customer Service Skills
As a Supervisor, your primary role is to drive excellent customer service. Be prepared to share specific examples of how you've provided outstanding service in the past and how you can apply that to the Pandora brand.
✨Demonstrate Leadership Qualities
You'll be responsible for supporting and developing the sales team. Highlight your experience in coaching or mentoring others, and discuss how you motivate teams to achieve their goals.
✨Understand Sales Performance Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Be ready to discuss how you have monitored and improved sales performance in previous roles.
✨Emphasise Brand Ambassadorship
Pandora values its brand ambassadors. Prepare to talk about your passion for the brand and how you can inspire others to create a customer-centric culture that aligns with Pandora's values.
