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- Tasks: Lead a dynamic team, drive sales, and create unforgettable customer experiences.
- Company: Join Pandora, the world's largest jewellery brand, known for its vibrant culture.
- Benefits: Enjoy competitive pay, monthly bonuses, generous discounts, and career progression.
- Why this job: Be part of a passionate team that values creativity and personal growth.
- Qualifications: Retail experience and a passion for customer service are essential.
- Other info: Flexible hours with opportunities for training and development.
Be among the first 25 applicants
Competitive Pay | Monthly Bonus Scheme (10-20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits
You will be required to work the following days: Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays
We are looking to cover 24 hours per week, Permanent
The rate of pay will be between £13.48 per hour – £13.48 per hour
At Pandora, we believe in creating moments that matter — for our customers and our team. As a Supervisor, you’ll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world-class customer experience. If you’re passionate about people, performance, and creating meaningful moments, then we\’d love to have you join us!
Named one of the Sunday Times’ ‘Best Places to Work 2023’ in the UK, Pandora is a company that dares to dream, cares deeply, and empowers its people to deliver exceptional results — every single day.
The Role
As a Supervisor, you’ll oversee the running of the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalised, meaningful shopping experience.
You’ll champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.
What You’ll Do
Sales floor
- Hold daily team briefs, sharing store’s KPIs, and motivate the team in beating these
- Drive exceptional service through role-modelling our selling ceremony and deliver on KPIs
- Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
- Monitor sales performance and take actions to support team success
- Handle serious complaints that have been escalated with professionalism and care
Personal sales
- Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals’ personalities and needs
- Use your deep product knowledge and passion for storytelling to create personal, unforgettable experiences and to inspire love for Pandora’s sustainability, design, and craftsmanship
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV, conversion and productivity
Store operations
- Act as key holder for the store and ensure the relevant store opening/closure procedure is carried out
- Cashing up and reconciling the till systems
- Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
- Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
- Operating the till system, handling financial transactions including returns and exchanges, and handle any escalations from the wider team
- Always being alert while on the shop floor and following company security policies and procedures to keep the wider team and customers safe
The Successful Candidate
Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.
Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge, then this could be the opportunity for you.
You’ll Thrive At Pandora If You Have
- Proven experience in driving sales and profitability
- A passion for driving a culture of exemplary customer service
- Strong communication skills in order to establish and coach a high performing team
- The ability to be adaptable and flexible to changing business needs and remain confident in a fast-paced environment
- A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
- Are driven by KPIs and get excited by hitting and exceeding targets
- A well-presented appearance with a taste for desirable products and a passion for retail
Why Work With Us?
Our People Are At The Heart Of Our Success. We’re Committed To Unforgettable Career Progression And Offer a Rewards Package That’s Second To None
- Highly competitive hourly pay
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
- Generous jewellery uniform allowance to express your style and individuality
- Employee discount to treat yourself and your loved ones
- ‘Wear box’ access: Select jewellery to wear each time you’re working
- Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
- Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more
- Parties, incentives and gifts throughout the year
- Clear career progression and training opportunities, empowering you to grow and succeed
If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.
- If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
About Pandora
Pandora is the world’s largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
Seniority level
- Mid-Senior level
Employment type
- Part-time
Job function
- Management and Manufacturing
Industries
- Retail Luxury Goods and Jewelry
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Supervisor (Part-Time) employer: PANDORA
Contact Detail:
PANDORA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Part-Time)
✨Tip Number 1
Get to know the company! Before your interview, dive into Pandora's values and mission. Show us that you’re not just another candidate but someone who truly resonates with our brand. It’ll help you stand out!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the Supervisor role at Pandora.
✨Tip Number 3
Bring your A-game! When you come in for your interview, dress to impress and showcase your personal style. Remember, you’re applying for a role where presentation matters, so let your personality shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Supervisor (Part-Time)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating meaningful moments for customers and your team. Share specific examples of how you've inspired others or driven sales in the past.
Tailor Your CV: Make sure your CV is tailored to the Supervisor role at Pandora. Highlight your experience in retail, especially any leadership roles. We love seeing how you've previously met KPIs and motivated a team, so don’t hold back on those details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the position. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining the Pandora family. We can’t wait to hear from you!
How to prepare for a job interview at PANDORA
✨Know the Brand Inside Out
Before your interview, make sure you understand Pandora's brand values: Dream, Dare, Care, and Deliver. Familiarise yourself with their products and sustainability efforts. This will not only show your passion for the brand but also help you connect your personal experiences to their mission.
✨Showcase Your Leadership Skills
As a Supervisor, you'll be expected to lead a team. Prepare examples of how you've motivated or coached others in previous roles. Think about specific situations where you helped a team member achieve their targets or improved team performance.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, especially around customer service scenarios. Practice how you would handle difficult customer interactions or coach a team member on sales techniques. This will demonstrate your ability to think on your feet and apply your skills in real-life situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured, or what challenges the store is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
