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For Companies At a Glance
- Tasks: Lead retail operations, inspire your team, and create unforgettable customer experiences.
- Company: Join Pandora, the world's largest jewellery brand, known for accessible luxury and sustainability.
- Benefits: Enjoy competitive pay, monthly bonuses, employee discounts, and a stylish uniform allowance.
- Why this job: Be part of a passionate team, drive sales, and grow your career in a vibrant environment.
- Qualifications: Prior retail experience preferred; strong communication and a positive attitude are essential.
- Other info: Flexible part-time role with clear career progression and a commitment to wellbeing.
Overview
Join Pandora as a Supervisor (Part-Time). At Pandora, we believe in creating moments that matter — for our customers and our team. As a Supervisor, you’ll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world-class customer experience. If you’re passionate about people, performance, and creating meaningful moments, then we\’d love to have you join us!
Responsibilities
- Sales floor: Hold daily team briefs, share store KPIs, and motivate the team to beat these KPIs; drive exceptional service through role-modelling our selling ceremony; perform store walks; monitor sales performance and take actions to support team success; handle serious complaints escalated with professionalism and care.
- Personal sales: Build the bond between our brand and customers, answer queries, provide exemplary service and adapt your approach to individuals’ personalities and needs; use deep product knowledge and storytelling to create personal, unforgettable experiences and to inspire love for Pandora’s sustainability, design and craftsmanship; achieve and exceed individual and store sales targets by using effective selling skills, focusing on up-selling, UPT, ATV, conversion and productivity.
- Store operations: Act as key holder for the store and ensure the relevant opening/closing procedures are carried out; cashing up and reconciling till systems; assist with administrative duties including recruitment and investigations/disciplinary hearings if required; assist with product and POS deliveries; unloading and storing in the correct spaces; operate the till system, handle financial transactions including returns and exchanges, and manage escalations from the wider team; follow company security policies to keep the team and customers safe.
The Successful Candidate
Our supervisors are the ambassadors of the Pandora brand. The ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge, then this could be the opportunity for you.
You’ll Thrive At Pandora If You Have
- Proven experience in driving sales and profitability
- A passion for driving a culture of exemplary customer service
- Strong communication skills in order to establish and coach a high performing team
- The ability to be adaptable and flexible to changing business needs and remain confident in a fast-paced environment
- A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
- Are driven by KPIs and get excited by hitting and exceeding targets
- A well-presented appearance with a taste for desirable products and a passion for retail
Why Work With Us?
Our People Are At The Heart Of Our Success. We’re Committed To Unforgettable Career Progression And Offer a Rewards Package That’s Second To None
- Highly competitive hourly pay
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
- Generous jewellery uniform allowance to express your style and individuality
- Employee discount to treat yourself and your loved ones
- Wear box access: Select jewellery to wear each time you’re working
- Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
- Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more
- Parties, incentives and gifts throughout the year
- Clear career progression and training opportunities, empowering you to grow and succeed
If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.
About Pandora
Pandora is the world\’s largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
Seniority level
- Mid-Senior level
Employment type
- Part-time
Job function
- Management and Manufacturing
Industries
- Retail Luxury Goods and Jewelry
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Supervisor (Part-Time) employer: PANDORA
Contact Detail:
PANDORA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Part-Time)
✨Tip Number 1
Familiarise yourself with Pandora's brand values and product offerings. Understanding their commitment to sustainability and craftsmanship will help you connect with the team and demonstrate your passion during the interview.
✨Tip Number 2
Prepare examples of how you've successfully driven sales and motivated a team in previous roles. Be ready to discuss specific KPIs you've achieved and how you can apply that experience to help Pandora meet its targets.
✨Tip Number 3
Showcase your communication skills by engaging with current employees or customers at Pandora stores. This will not only give you insights into the company culture but also demonstrate your proactive approach to understanding the role.
✨Tip Number 4
Be prepared to discuss how you handle customer complaints and escalations. Providing examples of your professionalism and care in challenging situations will highlight your suitability for the Supervisor role.
We think you need these skills to ace Supervisor (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and team management. Emphasise any previous roles where you drove sales, coached teams, or provided exceptional customer service, as these are key aspects of the Supervisor role at Pandora.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and the jewellery industry. Mention specific examples of how you've successfully led teams or exceeded sales targets in the past, and explain why you want to work for Pandora specifically.
Showcase Your Communication Skills: Since strong communication is essential for this role, consider including examples in your application that demonstrate your ability to coach and inspire a team. This could be through anecdotes or achievements that highlight your leadership style.
Highlight Adaptability: Pandora values adaptability in a fast-paced environment. Use your application to illustrate times when you've successfully navigated change or handled challenging situations, showcasing your positive attitude and problem-solving skills.
How to prepare for a job interview at PANDORA
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for providing exceptional customer experiences. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns with Pandora's commitment to creating meaningful moments.
✨Demonstrate Leadership Skills
As a Supervisor, you'll be expected to lead and inspire your team. Prepare to discuss your leadership style and provide examples of how you've successfully motivated a team to achieve sales targets or improve performance in past positions.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to retail, such as sales targets and conversion rates. Be ready to discuss how you have met or exceeded these metrics in your previous roles, showcasing your results-driven mindset.
✨Emphasise Adaptability
Retail can be fast-paced and unpredictable. Highlight your ability to adapt to changing circumstances and maintain composure under pressure. Share examples of how you've successfully navigated challenges in a retail environment.
