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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and create memorable customer experiences.
- Company: Join Pandora, the world's largest jewellery brand known for accessible luxury.
- Benefits: Enjoy competitive pay, monthly bonuses, employee discounts, and a stylish uniform allowance.
- Why this job: Be part of a top-rated workplace that values dreams, care, and exceptional results.
- Qualifications: Previous retail experience preferred; strong communication and sales skills are essential.
- Other info: Flexible hours with opportunities for career progression and personal development.
Supervisor (Part-Time) – Pandora
Join to apply for the Supervisor (Part-Time) role at Pandora.
Competitive pay: £13.86 per hour. 32 hours per week. Permanent position. Working days: Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, Sundays.
We offer a generous benefits package including monthly bonus scheme (10-20%), employee discount, annual jewellery uniform allowance, and other benefits.
At Pandora, we believe in creating moments that matter — for customers and our team. As a Supervisor, you’ll lead retail operations, coach and inspire a high-performing team to beat targets and deliver a world-class customer experience.
Named one of The Sunday Times Best Places to Work 2023, Pandora is a company that dares to dream, cares deeply, and empowers its people to deliver exceptional results every day.
The Role
As a Supervisor, you’ll oversee the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure customers enjoy a personalised, meaningful shopping experience. You’ll champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. The role involves working in a fast-paced, retail environment and leading by example with personal KPIs and sales targets.
What You’ll Do
- Sales floor: Hold daily team briefs, share store KPIs, motivate the team to beat them; drive exceptional service through role-modeling the selling ceremony and KPIs; perform store walks and contribute to visual merchandising; monitor sales performance and take actions to support team success; handle escalated customer complaints with professionalism.
- Personal sales: Build relationships with customers, provide exemplary service, adapt approach to individuals; use product knowledge to create personal experiences and communicate Pandora’s values; achieve and exceed sales targets through selling skills including up-selling, UPT, ATV, conversion, and productivity.
- Store operations: Act as key holder and manage opening/closing procedures; cashing up and reconciling till systems; assist management with administrative duties including recruitment and investigations/disciplines if required; assist with product and POS deliveries; operate till system and handle returns/exchanges; follow security policies to keep the team and customers safe.
The Successful Candidate
Our supervisors are brand ambassadors. The ideal candidate is highly capable, a passionate team player, and can support the team to deliver an unforgettable Pandora in-store experience. Prior experience with a leading brand or desirable consumer product retailing is preferred. If you’re a senior sales assistant or current supervisor seeking a new challenge, this could be the opportunity for you.
You’ll Thrive At Pandora If You Have
- Proven experience in driving sales and profitability
- A passion for delivering exemplary customer service
- Strong communication skills to coach a high-performing team
- Adaptability to changing business needs and a fast-paced environment
- A positive, can-do attitude with enthusiasm for Pandora products and core values
- KPIs-driven mindset with excitement to hit and exceed targets
- A well-presented appearance with a taste for desirable products
Why Work With Us?
We are committed to unforgettable career progression and offer a rewards package that’s second to none:
- Highly competitive hourly pay
- Monthly bonus of 10% if sales targets are achieved (up to 20% for stretch targets)
- Generous jewellery uniform allowance to express your style
- Employee discount for you and your loved ones
- Wear box: select jewellery to wear when you’re working
- Exclusive discounts via our online benefits platform
- Support through Retail Trust for health, wellbeing, and financial/legal advice
- Parties, incentives and gifts throughout the year
- Clear career progression and training opportunities
If you are looking for a new challenge and have the relevant skills, please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. We encourage applicants to refrain from including identity-related details such as a photo, marital status, or age to ensure fair assessment. If you require reasonable adjustments during interviews, please let us know as soon as possible.
About Pandora: Pandora is the world’s largest jewellery brand, specialising in accessible luxury jewellery made from high-quality materials. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030.
Seniority level: Mid-Senior level • Employment type: Part-time • Job function: Management and Manufacturing • Industries: Retail, Luxury Goods and Jewelry
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Supervisor (Part-Time) employer: PANDORA
Contact Detail:
PANDORA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Part-Time)
✨Tip Number 1
Familiarise yourself with Pandora's brand values: Dream, Dare, Care, and Deliver. Understanding these principles will help you align your responses during the interview and demonstrate that you embody the company's ethos.
✨Tip Number 2
Prepare to discuss your previous experience in driving sales and leading teams. Be ready to share specific examples of how you've motivated a team to exceed targets, as this is crucial for the Supervisor role.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that highlight your ability to handle escalated complaints and create personalised shopping experiences. This will illustrate your capability to maintain high standards in a fast-paced environment.
✨Tip Number 4
Research current trends in jewellery and retail to engage in meaningful conversations during your interview. Being knowledgeable about the industry will show your passion for the products and your commitment to delivering exceptional service.
We think you need these skills to ace Supervisor (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and supervisory roles. Emphasise any achievements related to sales targets, team leadership, and customer service to align with Pandora's values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of its core values: Dream, Dare, Care, and Deliver. Use specific examples from your past experiences to demonstrate how you embody these values.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, adaptability, and a KPIs-driven mindset. Mention any experience you have in coaching or motivating teams to achieve sales goals.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a supervisory role.
How to prepare for a job interview at PANDORA
✨Show Your Passion for Customer Service
As a Supervisor at Pandora, you'll need to demonstrate your commitment to delivering exceptional customer experiences. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Highlight Your Leadership Skills
Since the role involves coaching and motivating a team, it's crucial to showcase your leadership abilities. Discuss any past experiences where you successfully led a team, met sales targets, or resolved conflicts effectively.
✨Familiarise Yourself with Pandora's Values
Pandora places great importance on its core values: Dream, Dare, Care, and Deliver. Make sure you understand these values and can articulate how they resonate with your own work ethic and approach to retail.
✨Prepare for Sales-Related Questions
Expect questions about your experience with sales targets and KPIs. Be ready to discuss how you've achieved or exceeded sales goals in the past, and think of strategies you would implement to drive sales in this role.
