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- Tasks: Lead a dynamic sales team, drive sales, and create memorable customer experiences.
- Company: Join Pandora, a recognized leader in retail, known for its commitment to excellence.
- Benefits: Enjoy competitive pay, monthly bonuses, generous discounts, and a unique jewellery allowance.
- Why this job: Be part of a winning team recognized as one of the 'Best Places to Work 2023'!
- Qualifications: Experience in retail sales, strong communication skills, and a passion for customer service required.
- Other info: Flexible hours and opportunities for career progression await you!
The predicted salary is between 24000 - 36000 £ per year.
The supervisor is our brand ambassador and in this role, you will over-see the running of the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service and support them in creating special memories for our customers., * Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
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Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
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Monitor store sales figures
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Handle serious complaints that have been escalated
Personal sales
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Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
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Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
Store operations
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Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
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Cashing up and reconciling the till systems
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Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
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Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
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Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
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Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe
Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.
Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.
An ideal candidate will have:
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Proven experience in driving sales and profitability in store
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A passion for driving a culture of exemplary customer service
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Strong communication skills in order to establish and coach a high performing team
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The ability to be adaptable and flexible to changing business needs
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A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
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A well-presented appearance with a taste for desirable products and a passion for retail
Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!
We are currently seeking a pro-active, results driven supervisor to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we’d love to have you join us!
In the UK, we are very proud to have recently been recognised in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category., Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
Our generous benefits package includes:
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A competitive hourly rate of pay
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Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
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A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
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Generous employee discount
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Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
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Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more
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Parties, incentives and gifts throughout the year
If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible
Supervisor -Hempstead Valley, Gillingham (24hr contract) employer: PANDORA
Contact Detail:
PANDORA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor -Hempstead Valley, Gillingham (24hr contract)
✨Tip Number 1
Familiarize yourself with Pandora's brand values and products. As a supervisor, you'll be the brand ambassador, so understanding the essence of what Pandora stands for will help you connect with customers and motivate your team effectively.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated a team in the past. Think about specific situations where you drove sales or improved customer service, as these experiences will resonate well during discussions.
✨Tip Number 3
Be ready to discuss your approach to handling complaints and escalations. Highlight your problem-solving skills and how you maintain a positive atmosphere even in challenging situations, as this is crucial for a supervisory role.
✨Tip Number 4
Prepare to demonstrate your understanding of store operations and visual merchandising. Knowing how to create an inviting shopping environment and drive sales through effective displays will set you apart from other candidates.
We think you need these skills to ace Supervisor -Hempstead Valley, Gillingham (24hr contract)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a supervisor at Pandora. Highlight your experience in driving sales, customer service, and team motivation in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in retail, especially any roles where you've led a team or driven sales. Use specific metrics to demonstrate your success, such as sales targets achieved.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your alignment with Pandora's core values: dreaming, daring, caring, and delivering. Share examples of how you've embodied these values in your previous roles.
Showcase Your Communication Skills: In your application, emphasize your strong communication skills. Provide examples of how you've coached teams or handled customer complaints effectively, as this is crucial for the supervisor role.
How to prepare for a job interview at PANDORA
✨Show Your Passion for Customer Service
As a supervisor, you'll be the brand ambassador. Make sure to express your enthusiasm for providing exemplary customer service and how you can inspire your team to do the same.
✨Demonstrate Sales Acumen
Prepare to discuss your previous experience in driving sales and profitability. Share specific examples of how you've achieved or exceeded sales targets in past roles.
✨Highlight Team Leadership Skills
Talk about your ability to motivate and coach a team. Provide examples of how you've successfully led a team to achieve their goals and foster a positive work environment.
✨Be Ready for Situational Questions
Expect questions about handling complaints and operational challenges. Prepare scenarios where you've effectively resolved issues or improved store operations to showcase your problem-solving skills.
