Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and create memorable customer experiences.
- Company: Join Pandora, a top-rated workplace known for its supportive culture.
- Benefits: Competitive pay, monthly bonuses, generous discounts, and career growth opportunities.
- Why this job: Be part of a brand that values creativity, teamwork, and personal development.
- Qualifications: Experience in retail, strong communication skills, and a passion for customer service.
- Other info: Enjoy a vibrant work environment with exciting incentives and clear progression paths.
The predicted salary is between 28800 - 28800 £ per year.
Job Description
We are seeking a highly capable and passionate team player to join us as a Supervisor at Pandora. As a Supervisor, you will take the lead on retail operations, coach and inspire a high-performing team to beat their targets and deliver a world-class customer experience.
The role involves overseeing the running of the busy sales floor, motivating and coaching your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalized, meaningful shopping experience. You will champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations.
Responsibilities:
- Hold daily team briefs, sharing store’s KPIs, and motivate the team in beating these
- Drive exceptional service through role-modelling our selling ceremony and deliver on KPIs
- Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
- Monitor sales performance and take actions to support team success
- Handle serious complaints that have been escalated with professionalism and care
Sales floor responsibilities:
- Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals’ personalities and needs
- Use your deep product knowledge and passion for storytelling to create personal, unforgettable experiences and to inspire love for Pandora’s sustainability, design, and craftsmanship
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV, conversion and productivity
Store operations responsibilities:
- Act as key holder for the store and ensure the relevant store opening/closure procedure is carried out
- Cashing up and reconciling the till systems
- Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
- Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
- Operating the till system, handling financial transactions including returns and exchanges, and handle any escalations from the wider team
- Always being alert while on the shop floor and following company security policies and procedures to keep the wider team and customers safe
Ideal candidate:
- Proven experience in driving sales and profitability
- A passion for driving a culture of exemplary customer service
- Strong communication skills in order to establish and coach a high-performing team
- The ability to be adaptable and flexible to changing business needs and remain confident in a fast-paced environment
- A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
- Are driven by KPIs and get excited by hitting and exceeding targets
- A well-presented appearance with a taste for desirable products and a passion for retail
What we offer:
- Highly competitive hourly pay
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
- Generous jewellery uniform allowance to express your style and individuality
- Employee discount to treat yourself and your loved ones
- ‘Wear box’ access: Select jewellery to wear each time you’re working
- Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
- Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more
- Parties, incentives and gifts throughout the year
- Clear career progression and training opportunities, empowering you to grow and succeed
Pandora is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace and encourage applications from underrepresented groups.
#J-18808-Ljbffr
Supervisor (Full-Time) employer: PANDORA
Contact Detail:
PANDORA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Full-Time)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pandora's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it aligns with the role of Supervisor. Highlight your sales achievements and how you've motivated teams in the past. Confidence is key!
✨Tip Number 3
Dress to impress! Since you'll be working in retail, make sure your outfit reflects the brand's style. A well-presented appearance shows that you care about the role and understand the importance of brand representation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor (Full-Time)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how much you care about creating meaningful moments for customers, just like we do at Pandora!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the Supervisor role. Use keywords from the job description to show us you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Pandora.
How to prepare for a job interview at PANDORA
✨Know Your Numbers
Before the interview, brush up on your sales figures and KPIs. Be ready to discuss how you've driven sales in previous roles and how you plan to achieve targets at Pandora. This shows you're results-driven and understand the importance of performance.
✨Showcase Your Coaching Skills
As a Supervisor, you'll be leading a team. Prepare examples of how you've motivated and coached others in the past. Think about specific situations where your guidance led to improved performance or customer service.
✨Embrace the Brand Values
Familiarise yourself with Pandora's core values: Dream, Dare, Care, and Deliver. Be ready to share how these resonate with you and how you can embody them in your role. This will demonstrate your alignment with the company culture.
✨Prepare for Real Scenarios
Expect situational questions that assess your problem-solving skills, especially regarding customer complaints or team dynamics. Think of examples where you've handled difficult situations with professionalism and care, as this is crucial for the Supervisor role.
