Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service in a fast-paced retail environment.
- Company: Join Pandora, the world's largest jewellery brand, known for its commitment to sustainability and self-expression.
- Benefits: Enjoy competitive pay, monthly bonuses, generous discounts, and a unique jewellery uniform allowance.
- Why this job: Be part of a recognised 'Best Place to Work' and inspire others while growing your career.
- Qualifications: Previous retail experience preferred; strong communication skills and a passion for customer service are essential.
- Other info: Flexible hours available; perfect for students seeking a rewarding part-time role.
Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!
We are currently seeking a pro-active, results driven supervisor to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we\’d love to have you join us!
In the UK, we are very proud to have recently been recognised in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.
The role
The supervisor is our brand ambassador and in this role, you will over-see the running of the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service and support them in creating special memories for our customers.
Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Day to day, you will share your Pandora product knowledge with the wider team, run shop floor coaching sessions to unlock the team’s sales potential, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.
What to expect from the role
Sales floor
· Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
· Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
· Monitor store sales figures
· Handle serious complaints that have been escalated
Personal sales
· Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
· Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
Store operations
· Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
· Cashing up and reconciling the till systems
· Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
· Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
· Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
· Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe
The successful candidate
Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.
Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.
An ideal candidate will have:
· Proven experience in driving sales and profitability in store
· A passion for driving a culture of exemplary customer service
· Strong communication skills in order to establish and coach a high performing team
· The ability to be adaptable and flexible to changing business needs
· A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
· A well-presented appearance with a taste for desirable products and a passion for retail
Why work with us?
Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
Our generous benefits package includes:
· A competitive hourly rate of pay
· Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
· A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
· Generous employee discount
· Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
· Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more
· Parties, incentives and gifts throughout the year
If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
About Pandora
Pandora is the world\’s largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
#J-18808-Ljbffr
Supervisor - Brighton (FTC, Part-time) employer: PANDORA
Contact Detail:
PANDORA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Brighton (FTC, Part-time)
✨Tip Number 1
Familiarise yourself with Pandora's brand values and product range. Being able to speak passionately about the jewellery and how it connects with customers will set you apart during the interview.
✨Tip Number 2
Prepare examples of how you've successfully driven sales in previous roles. Highlight specific achievements, such as exceeding targets or implementing effective sales strategies, to demonstrate your capability.
✨Tip Number 3
Showcase your leadership skills by discussing experiences where you've motivated a team or resolved conflicts. This will illustrate your ability to inspire others and maintain a high-performing environment.
✨Tip Number 4
Research the latest trends in retail and customer service. Being knowledgeable about current practices will help you discuss how you can contribute to enhancing the customer experience at Pandora.
We think you need these skills to ace Supervisor - Brighton (FTC, Part-time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and supervisory roles. Emphasise your achievements in driving sales and providing excellent customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the role. Mention specific examples of how you've motivated teams and achieved sales targets in previous positions.
Highlight Key Skills: In your application, focus on skills such as communication, adaptability, and leadership. Provide examples of how you've demonstrated these skills in past roles to align with the company's core values.
Show Enthusiasm for the Brand: Express your enthusiasm for Pandora and its products in your application. Share why you want to work for the company and how you can contribute to creating memorable experiences for customers.
How to prepare for a job interview at PANDORA
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail environment and the Pandora brand during the interview. Share specific examples of how you've driven sales and provided excellent customer service in previous roles.
✨Demonstrate Leadership Skills
As a supervisor, you'll need to inspire and motivate your team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached others to achieve their targets.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the role, such as sales targets and customer satisfaction metrics. Be ready to discuss how you have met or exceeded these in past positions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding handling complaints or difficult situations on the shop floor. Think of specific instances where you've successfully navigated challenges in a retail setting.
