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For Companies At a Glance
- Tasks: Lead a dynamic team to achieve sales targets and deliver exceptional customer experiences.
- Company: Join Pandora, the world's largest jewellery brand, known for its vibrant culture.
- Benefits: Enjoy a competitive salary, monthly bonuses, generous discounts, and a unique jewellery allowance.
- Why this job: Be a brand ambassador and inspire your team while making unforgettable memories for customers.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: Join a supportive environment with excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
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Highly competitive salary, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!
We are currently seeking a pro-active, results driven store manager to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we\’d love to have you join us!
In the UK, we are very proud to have recently been recognised in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.
The role
The store manager is our brand ambassador and responsible for the store’s overall commercial success. You will be responsible for managing the assistant manager and a team of supervisors and sales assistants and support them in creating special memories for our customers.
About Pandora
The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.
We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.
Our people
Our global workforce is made up of over 33,000 passionate people who, in 2023, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.
As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.
What To Expect From The Role
- Support and motivate the in-store team on a day-to-day basis to achieve the store’s targets by identifying and maximising on opportunities to achieve and surpass KPIs, whilst setting the example in exemplary Pandora customer service
- Having a strong retail floor presence, educating and influencing the store, as well as ensuring back-of-house activities enable the store’s successful commercial execution
- You will be trained thoroughly in our hand-crafted luxury product to become a Pandora product expert. With the support from the regional sales manager, you will nurture and develop your team to unlock their full potential and support their succession
The successful candidate
Our store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.
Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.
An ideal candidate will have:
- Proven experience in driving sales and profitability in store
- A passion for driving a culture of exemplary customer service
- An ability to understand the importance of Pandora’s local and global business strategy, and can translate this in to the delivery of store, regional and division KPIs
- Experience in using data to identify trends, issues and root causes, and has the ability to take action to deliver when such opportunities are identified
- Strong communication skills in order to establish and coach a high performing team
- The ability to be adaptable and flexible to changing business needs
- A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
- A well-presented appearance with a taste for desirable products and a passion for retail
Why work with us?
O ur people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
Our generous benefits package includes:
- A highly competitive salary
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
- A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
- Generous employee discount
- Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
- Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more
- Parties, incentives and gifts throughout the year
If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
Seniority level
- Seniority levelNot Applicable
Employment type
- Employment typeFull-time
Job function
- Job functionSales, General Business, and Customer Service
- IndustriesRetail Luxury Goods and Jewelry
Referrals increase your chances of interviewing at Pandora by 2x
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Store Manager - Tunbridge Wells (Full-time) employer: PANDORA
Contact Detail:
PANDORA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Tunbridge Wells (Full-time)
✨Tip Number 1
Get to know the company inside out! Research Pandora's values, products, and recent achievements. This will help you connect your experience with what they’re looking for during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can boost your chances of landing that interview.
✨Tip Number 3
Prepare for situational questions! Think about how you’ve handled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Store Manager - Tunbridge Wells (Full-time)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and customer service, so share your experiences that highlight your passion for creating unforgettable moments for customers.
Tailor Your CV: Make sure your CV is tailored specifically for the Store Manager position. Highlight your leadership skills and any experience you have in driving sales and managing teams. We’re looking for someone who can inspire others, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff—your skills and experiences that make you the perfect fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Pandora and what we stand for!
How to prepare for a job interview at PANDORA
✨Know Your Product
Before the interview, make sure you’re familiar with Pandora’s product range. Understand the craftsmanship behind the jewellery and be ready to discuss how you can inspire your team to share this knowledge with customers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you motivated your team to exceed sales targets or improve customer service, as this aligns perfectly with what they’re looking for.
✨Understand the Brand Values
Familiarise yourself with Pandora’s core values: dreaming, daring, caring, and delivering. Be ready to explain how you embody these values in your work and how you would instil them in your team.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to make quick decisions or adapt to changing business needs, and be prepared to discuss the outcomes.
