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- Tasks: Lead a dynamic team to achieve sales targets and deliver exceptional customer service.
- Company: Join Pandora, the world's largest jewellery brand, known for accessible luxury and sustainability.
- Benefits: Enjoy competitive salary, monthly bonuses, generous discounts, and wellness support.
- Why this job: Be part of a recognised top workplace, inspiring others while growing your career in retail.
- Qualifications: Experience in retail leadership and a passion for customer service are essential.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are currently seeking a pro-active, results driven store manager to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we would love to have you join us!
The store manager is our brand ambassador and responsible for the store's overall commercial success. You will be responsible for managing the assistant manager and a team of supervisors and sales assistants and support them in creating special memories for our customers.
What to expect from the role:
- Support and motivate the in-store team on a day-to-day basis to achieve the store's targets by identifying and maximising on opportunities to achieve and surpass KPIs, whilst setting the example in exemplary customer service.
- Having a strong retail floor presence, educating and influencing the store, as well as ensuring back-of-house activities enable the store's successful commercial execution.
- You will be trained thoroughly in our hand-crafted luxury product to become a Pandora product expert.
- With the support from the regional sales manager, you will nurture and develop your team to unlock their full potential and support their succession.
The successful candidate:
Our store managers are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable leader and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.
An ideal candidate will have:
- Proven experience in driving sales and profitability in store.
- A passion for driving a culture of exemplary customer service.
- An ability to understand the importance of Pandora's local and global business strategy, and can translate this into the delivery of store, regional and division KPIs.
- Experience in using data to identify trends, issues and root causes, and has the ability to take action to deliver when such opportunities are identified.
- Strong communication skills in order to establish and coach a high performing team.
- The ability to be adaptable and flexible to changing business needs.
- A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values.
- A well-presented appearance with a taste for desirable products and a passion for retail.
Why work with us?
Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
Our generous benefits package includes:
- A highly competitive salary.
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved).
- A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality.
- Generous employee discount.
- Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts.
- Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more.
- Parties, incentives and gifts throughout the year.
If you are looking for a new challenge and feel you have the relevant skills then don't miss out! Please click apply to submit your application.
Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.*
About Pandora:
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030.
Store Manager employer: PANDORA
Contact Detail:
PANDORA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Pandora's brand values and mission. Understanding how they prioritise customer service and sustainability will help you align your answers during the interview, showcasing that you embody their core principles.
✨Tip Number 2
Prepare specific examples from your past experience where you've successfully driven sales and led a team. Highlighting your ability to meet KPIs and motivate others will demonstrate that you're the proactive leader they're looking for.
✨Tip Number 3
Research current trends in the jewellery market and be ready to discuss how you can leverage this knowledge to enhance store performance. Showing that you can use data to identify opportunities will set you apart as a candidate.
✨Tip Number 4
Practice your communication skills by role-playing scenarios where you coach team members or handle customer complaints. Being able to demonstrate strong interpersonal skills will be crucial in your role as a store manager.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly any roles where you drove sales and profitability. Use specific examples that demonstrate your leadership skills and ability to inspire a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Pandora brand and how your values align with theirs. Mention your understanding of their business strategy and how you can contribute to achieving store KPIs.
Showcase Customer Service Skills: Emphasise your commitment to exemplary customer service in both your CV and cover letter. Provide examples of how you've previously created memorable experiences for customers and how you plan to do the same at Pandora.
Highlight Data-Driven Decision Making: Mention any experience you have with using data to identify trends and make informed decisions. This is crucial for the role, so be specific about how you've used data to drive sales or improve team performance.
How to prepare for a job interview at PANDORA
✨Show Your Leadership Skills
As a store manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated teams to achieve targets. Share specific examples of how you’ve inspired others and driven results.
✨Understand the Brand
Familiarise yourself with Pandora's products and values. Demonstrating knowledge about the brand will show your passion and commitment. Be ready to discuss how you can embody and promote these values in your role.
✨Prepare for KPI Discussions
Since driving sales and profitability is key, come equipped with examples of how you've used data to identify trends and improve performance in past roles. This will highlight your analytical skills and ability to meet KPIs.
✨Exemplify Customer Service
Customer service is at the heart of retail. Prepare to share your approach to delivering exceptional customer experiences and how you would instil this culture within your team. Think of specific instances where you went above and beyond for customers.
