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- Tasks: Lead and inspire retail teams to achieve exceptional performance and drive growth.
- Company: Join Pandora, a brand that values creativity, care, and collaboration.
- Benefits: Enjoy competitive salary, bonuses, hybrid working, and private healthcare.
- Why this job: Shape the future of retail while developing your leadership skills in a dynamic environment.
- Qualifications: Proven retail leadership experience with a passion for customer experience.
- Other info: Flexible travel across the UK and opportunities for career progression.
The predicted salary is between 36000 - 60000 £ per year.
Location: Field-based, initially supporting the North Division (NE England & Scotland). Travel requirements: Flexible across the UK.
Overview: At Pandora, we Dream, Dare, Care and we Deliver - and we are looking for a leader who embodies these values. The Divisional Sales Manager is a strategic and inspirational leader, responsible for driving exceptional retail performance and delivering sustained commercial success. This mobile role requires a dynamic individual who thrives in an agile environment, demonstrates curiosity and innovative thinking, and brings a bold, entrepreneurial mindset to shaping the future of retail. You will lead and develop regional managers, ensuring high-performing teams and operational excellence across stores, while collaborating closely with your peers and the Sales Director to deliver an ambitious growth plan. In addition, you will contribute to strategic projects that create value for the UK & Ireland. This is a unique opportunity for someone who combines commercial acumen with a passion for people development, customer experience, and brand excellence.
Key Responsibilities
- Review divisional sales performance and KPIs, identifying opportunities to elevate retail excellence and drive growth.
- Manage P&L effectively, fostering a culture of revenue generation and cost control, particularly payroll and productivity.
- Partner with cross-functional teams (VM, Merchandising, Training, HR, Digital) to deliver cluster and divisional objectives.
- Provide market insights and propose solution-oriented approaches to address commercial challenges.
- Explore property opportunities (refits, relocations, closures) supported by robust business cases.
- Leverage data and analytics to inform strategic decisions and drive performance improvements.
Leadership
- Role-model Pandora values "Dream, Dare, Care and Deliver" and its leadership behaviours in all decisions and interactions.
- Build an inclusive, high-engagement culture that motivates teams and strengthens succession pipelines.
- Set ambitious goals aligned with business priorities, driving accountability and performance.
- Champion continuous development and talent growth to future-proof the division.
- Actively coach and mentor Regional Managers, building leadership capability and readiness for future roles.
- Inspire and empower teams through personal integrity, collaborative leadership, and clear communication.
Customer & Brand Experience
- Champion exceptional customer experience standards across all stores, ensuring consistency and alignment with Pandora's brand values.
- Ensure flawless execution of visual merchandising and brand standards across the division.
- Collaborate with digital and e-commerce teams to align in-store experience with omnichannel strategies.
Operational & Project Strategy
- Execute global, cluster, and divisional strategies with precision and agility.
- Lead strategic projects that deliver measurable commercial impact across the cluster.
- Drive innovation by identifying and implementing new initiatives to enhance retail performance.
- Ensure compliance with head office directives and address non-compliance effectively.
- Lead change initiatives with clarity and confidence, ensuring smooth adoption across teams.
What We're Looking For
- Proven track record in multi-site retail leadership, delivering strong commercial results.
- Proven experience in retail or consumer-facing environments with a history of success.
- Strong understanding of premium or luxury retail environments and customer expectations.
- Strategic thinker with the ability to balance short-term priorities and long-term vision.
- Inspirational leadership – motivates and empowers teams to achieve ambitious goals.
- Agile and adaptable, thriving in a fast-paced, evolving environment.
- Solution-oriented and collaborative, working effectively with peers, the Sales Director and UKI leadership team to deliver an ambitious growth plan.
- Curious and innovative, with a proactive approach to problem-solving and continuous improvement.
- Entrepreneurial mindset – confident in taking calculated risks and driving change.
- Strong influencing and stakeholder management skills.
- Ability to interpret data and translate insights into actionable strategies.
- Experience in leading through transformation and change.
- Flexible to travel across the UK as required.
Why work with us?
- Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start.
- We offer a competitive rewards package that is second to none.
- Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you're on track to achieving your goals.
- Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
- Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
- Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days Tuesday to Thursday.
- Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
- Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
- Employee Discounts & Perks: Enjoy a generous employee discount on Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
- Annual Leave & Flexibility: 25 days annual leave plus.
Divisional Retail Sales Manager in London employer: PANDORA
Contact Detail:
PANDORA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Divisional Retail Sales Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, and don’t be shy about reaching out to current or former employees at companies you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since Pandora is all about dreaming, daring, caring, and delivering, think of examples from your past that showcase how you embody these values. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your leadership style and how you’ve driven performance in previous roles. The more you practice, the more confident you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you top of mind. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Divisional Retail Sales Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and leadership shine through. We want to see how you embody our values of Dream, Dare, Care, and Deliver in your experiences.
Tailor Your CV: Make sure your CV is tailored to the Divisional Retail Sales Manager role. Highlight your multi-site retail leadership experience and any achievements that demonstrate your commercial acumen and people development skills.
Be Specific with Examples: Use specific examples to illustrate your successes in previous roles. Whether it’s driving sales or leading teams, we love to see concrete evidence of your impact and how you’ve tackled challenges.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of retail with us.
How to prepare for a job interview at PANDORA
✨Know Your Numbers
As a Divisional Retail Sales Manager, you'll need to demonstrate your understanding of sales performance and KPIs. Brush up on the latest figures from your previous roles and be ready to discuss how you’ve driven growth and managed P&L effectively.
✨Embrace the Values
Pandora values 'Dream, Dare, Care, and Deliver' are at the heart of their culture. Make sure you can share examples of how you've embodied these values in your leadership style and decision-making processes.
✨Showcase Your Leadership Style
Be prepared to talk about your approach to building high-performing teams. Share specific instances where you've coached or mentored others, and how that has led to improved performance and engagement within your teams.
✨Be Solution-Oriented
Expect questions about challenges you've faced in retail and how you've overcome them. Highlight your innovative thinking and proactive problem-solving skills, especially in fast-paced environments, to show you can drive change effectively.
