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- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service in a fast-paced retail environment.
- Company: Join Pandora, the world's largest jewellery brand, known for inspiring self-expression through high-quality jewellery.
- Benefits: Enjoy competitive pay, monthly bonuses, generous discounts, and a unique jewellery uniform allowance.
- Why this job: Be part of a recognised 'Best Place to Work' and make memorable experiences for customers.
- Qualifications: Previous retail experience preferred; strong communication skills and a passion for customer service are essential.
- Other info: Flexible hours, supportive work culture, and opportunities for career progression await you!
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Supervisor Tunbridge Wells – Part-time 24 hours – FTC
City: Tunbridge Wells
Country/Region: GB
Application Deadline: –
Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!
We are currently seeking a pro-active, results driven supervisor to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we\’d love to have you join us!
In the UK, we are very proud to have recently been recognised in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.
The role
The supervisor is our brand ambassador and in this role, you will over-see the running of the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service and support them in creating special memories for our customers.
Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Day to day, you will share your Pandora product knowledge with the wider team, run shop floor coaching sessions to unlock the team’s sales potential, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.
What to expect from the role
- Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
- Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
- Monitor store sales figures
- Handle serious complaints that have been escalated
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
- Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
Store operations
- Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
- Cashing up and reconciling the till systems
- Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
- Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
- Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
- Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe
The successful candidate
Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.
Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.
An ideal candidate will have:
- Proven experience in driving sales and profitability in store
- A passion for driving a culture of exemplary customer service
- Strong communication skills in order to establish and coach a high performing team
- The ability to be adaptable and flexible to changing business needs
- A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
- A well-presented appearance with a taste for desirable products and a passion for retail
Why work with us?
O ur people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
- A competitive hourly rate of pay
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
- A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
- Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
- Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more
- Parties, incentives and gifts throughout the year
If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
About Pandora
Pandora is the world\’s largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
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Supervisor Tunbridge Wells - Part-time 24 hours - FTC employer: Pandora A/S
Contact Detail:
Pandora A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor Tunbridge Wells - Part-time 24 hours - FTC
✨Tip Number 1
Familiarise yourself with Pandora's product range and brand values. Being able to speak passionately about the products and how they align with the company's core values will set you apart during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you motivated your team to exceed sales targets or improve customer service, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Showcase your adaptability by discussing experiences where you've thrived in fast-paced or high-pressure situations. This will demonstrate your ability to handle the dynamic nature of retail operations effectively.
✨Tip Number 4
Engage with current employees or read reviews about working at Pandora. Understanding the company culture and what makes it a great place to work can help you tailor your responses and show that you're a good fit for the team.
We think you need these skills to ace Supervisor Tunbridge Wells - Part-time 24 hours - FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and supervisory roles. Emphasise your ability to drive sales, lead a team, and provide excellent customer service, as these are key aspects of the job.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Pandora brand and how your values align with theirs. Mention specific examples of how you've successfully motivated teams or exceeded sales targets in previous roles.
Showcase Your Leadership Skills: Use your application to demonstrate your leadership abilities. Include examples of how you've coached team members, handled complaints, or improved store operations in past positions.
Highlight Adaptability: Retail can be fast-paced and unpredictable. In your application, mention instances where you've adapted to changing business needs or handled high-pressure situations effectively.
How to prepare for a job interview at Pandora A/S
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail environment and the Pandora brand during the interview. Share specific examples of how you've driven sales and provided excellent customer service in previous roles.
✨Demonstrate Leadership Skills
As a supervisor, you'll need to inspire and motivate your team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached others to achieve their targets.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the role. Be ready to discuss how you have met or exceeded KPIs in past positions, and how you plan to do so at Pandora.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations, such as serious complaints or team conflicts. Think of examples from your experience where you successfully resolved issues and maintained a positive team dynamic.
