At a Glance
- Tasks: Lead a dynamic team, drive sales, and create unforgettable customer experiences.
- Company: Join Pandora, a top-rated workplace known for its supportive culture.
- Benefits: Enjoy competitive pay, monthly bonuses, generous discounts, and career growth opportunities.
- Other info: Flexible hours with a vibrant team atmosphere and exciting incentives.
- Why this job: Be part of a brand that values creativity, teamwork, and personal development.
- Qualifications: Retail experience and a passion for delivering exceptional customer service.
The predicted salary is between 16900 - 16900 £ per year.
Competitive Pay | Monthly Bonus Scheme (10-20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits
You will be required to work the following days: Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, Sundays. We are looking to cover 24 hours per week, Permanent. The rate of pay will be between £16.25 - £16.25.
At Pandora, we believe in creating moments that matter — for our customers and our team. As a Supervisor, you’ll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world‑class customer experience. If you’re passionate about people, performance, and creating meaningful moments, then we'd love to have you join us!
The Role: As a Supervisor, you’ll oversee the running of the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalised, meaningful shopping experience. You’ll champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. Enjoying a fast‑paced, sometimes high‑pressured retail environment is essential. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.
What You’ll Do:
- Sales floor: Hold daily team briefs, sharing store’s KPIs, and motivate the team in beating these.
- Drive exceptional service through role‑modelling our selling ceremony and deliver on KPIs.
- Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store.
- Monitor sales performance and take actions to support team success.
- Handle serious complaints that have been escalated with professionalism and care.
Personal sales: Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals’ personalities and needs. Use your deep product knowledge and passion for storytelling to create personal, unforgettable experiences and to inspire love for Pandora’s sustainability, design, and craftsmanship. Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up‑selling, UPT, ATV, conversion and productivity.
Store operations: Act as key holder for the store and ensure the relevant store opening/closure procedure is carried out. Cashing up and reconciling the till systems. Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required. Assisting with product and POS deliveries; unloading and storing in the correct spaces in store. Operating the till system, handling financial transactions including returns and exchanges, and handle any escalations from the wider team. Always being alert while on the shop floor and following company security policies and procedures to keep the wider team and customers safe.
The Successful Candidate: Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in‑store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge, then this could be the opportunity for you.
You’ll thrive at Pandora if you have:
- Proven experience in driving sales and profitability.
- A passion for driving a culture of exemplary customer service.
- Strong communication skills in order to establish and coach a high performing team.
- The ability to be adaptable and flexible to changing business needs and remain confident in a fast‑paced environment.
- A positive, can‑do attitude with a contagious enthusiasm for Pandora product and core values.
- Are driven by KPIs and get excited by hitting and exceeding targets.
- A well‑presented appearance with a taste for desirable products and a passion for retail.
Why Work With Us? Our people are at the heart of our success. We’re committed to unforgettable career progression and offer a rewards package that’s second to none:
- Highly competitive hourly pay.
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved).
- Generous jewellery uniform allowance to express your style and individuality.
- Employee discount to treat yourself and your loved ones.
- ‘Wear box’ access: Select jewellery to wear each time you’re working.
- Exclusive retail, hospitality, and entertainment discounts via our online benefits platform.
- Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more.
- Parties, incentives and gifts throughout the year.
- Clear career progression and training opportunities, empowering you to grow and succeed.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.*
Supervisor (Part-Time) employer: Pandora A/S
Pandora is an exceptional employer that fosters a vibrant and supportive work culture in the Newport area, where team members are encouraged to grow and excel. With a focus on personal development, competitive bonuses, and a commitment to delivering a world-class customer experience, employees can thrive in a dynamic retail environment that values collaboration and achievement. Join us to be part of a passionate team that celebrates success and drives sales together.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (Part-Time)
✨Tip Number 1
Get to know the company culture before your interview. Check out Pandora's social media and website to understand their values and what they stand for. This will help you connect with the team during your chat!
✨Tip Number 2
Practice your storytelling skills! As a Supervisor, you'll need to inspire your team and create memorable experiences for customers. Think of examples from your past roles where you've made a difference and be ready to share them.
✨Tip Number 3
Show off your passion for retail! Be prepared to discuss your favourite products and how you can drive sales at Pandora. Your enthusiasm will shine through and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your interest in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Supervisor (Part-Time)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how much you care about creating meaningful moments for customers and your team!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Supervisor role. Focus on your achievements in driving sales and coaching teams, as these are key aspects of the job.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for Pandora.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Pandora!
How to prepare for a job interview at Pandora A/S
✨Know the Brand Inside Out
Before your interview, dive deep into Pandora's brand values and product offerings. Understand their commitment to sustainability and craftsmanship, as this will help you connect with the company's mission and demonstrate your passion for their products.
✨Showcase Your Leadership Skills
As a Supervisor, you'll be leading a team, so be ready to share examples of how you've motivated and coached others in the past. Think of specific situations where you helped your team achieve targets or improved customer service, and be prepared to discuss these during the interview.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate real-life retail situations. Practice handling customer complaints or coaching a team member on sales techniques. This will showcase your ability to think on your feet and apply your skills in a fast-paced environment.
✨Demonstrate Your Sales Savvy
Be ready to discuss your experience with KPIs and sales targets. Share specific achievements, like how you exceeded sales goals or improved conversion rates. This will highlight your results-driven mindset and show that you're excited about driving sales at Pandora.
