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For Companies At a Glance
- Tasks: Lead a dynamic retail team, drive sales, and deliver exceptional customer service.
- Company: Join Pandora, the world's largest jewellery brand, committed to sustainability and quality.
- Benefits: Enjoy competitive pay, monthly bonuses, employee discounts, and wellness support.
- Why this job: Be part of a recognised top workplace, inspiring others while achieving personal and team goals.
- Qualifications: Experience in retail or as a senior sales assistant; strong communication and coaching skills required.
- Other info: Transparent recruitment process; adjustments available for interviews.
The predicted salary is between 28800 - 43200 £ per year.
City: London
Country/Region: GB
Application Deadline: -
Competitive hourly rate of pay, monthly bonus of 10% if sales targets are achieved (with the potential of 20% if stretch targets are achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!
We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, inspiring a high-performing team to exceed targets, and providing world-class service, we would love to hear from you!
In the UK, we are proud to have recently been recognized in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.
The Role
The supervisor acts as our brand ambassador, overseeing the busy sales floor, motivating the sales assistants to drive sales, excel in customer service, and support creating memorable experiences for our customers. Enjoying a fast-paced, sometimes high-pressure retail environment is essential. Your daily tasks will include sharing product knowledge, running coaching sessions to unlock sales potential, and ensuring store operations run smoothly. Supervisors will set personal KPIs and sales targets and lead by example.
Responsibilities
- Conduct daily team briefs, share store KPIs, and motivate the team to meet or exceed them
- Perform store walks, understand the importance of visual merchandising and commerciality
- Monitor store sales figures
- Handle escalated customer complaints
- Achieve and exceed individual and store sales targets through effective selling skills focusing on up-selling, UPT, ATV, and productivity
- Build strong relationships with customers by providing exemplary service tailored to individual needs
Store Operations
- Act as key holder and ensure proper opening/closing procedures
- Cash up and reconcile tills
- Assist with administrative duties, including recruitment and disciplinary actions
- Manage product and POS deliveries
- Handle financial transactions and escalated issues
- Maintain store security and safety protocols
Candidate Profile
Our supervisors are brand ambassadors. The ideal candidate will be highly capable, passionate about teamwork, and able to support delivering an unforgettable Pandora experience. Experience with a leading brand or desirable consumer products is preferred. If you are a senior sales assistant or current supervisor seeking your next challenge, this is an excellent opportunity. We value core qualities of dreaming, daring, caring, and delivering.
- Proven experience in driving sales and profitability
- Passion for delivering exemplary customer service
- Strong communication and coaching skills
- Adaptability and flexibility
- Positive attitude and enthusiasm for Pandora
- Well-presented with a passion for retail and desirable products
Why Join Us?
Our people are key to our success. We offer a competitive rewards package, including:
- Competitive hourly pay
- Monthly bonus of 10% (potentially 20%)
- Annual jewellery uniform allowance
- Access to retail, hospitality, and entertainment discounts
- Support for health, wellbeing, financial advice, and legal aid through Retail Trust
- Parties, incentives, and gifts throughout the year
If you are ready for a new challenge and have the relevant skills, apply now! Our recruitment process is transparent and fair. We encourage applicants to refrain from including identity-related details such as photos, marital status, or age. If you require reasonable adjustments during your interview, please inform us as soon as possible.
About Pandora
Pandora is the world's largest jewellery brand, known for accessible luxury jewellery made from high-quality materials. With a presence in over 100 countries and more than 6,800 points of sale, including 2,700+ concept stores, Pandora is committed to sustainability, using recycled silver and gold, and aims to halve greenhouse gas emissions by 2030. Headquartered in Copenhagen, Pandora employs 37,000 people worldwide and reported revenue of DKK 31.7 billion in 2024.
Supervisor - Oxford Circus (Full - Time) employer: Pandora A/S
Contact Detail:
Pandora A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Oxford Circus (Full - Time)
✨Tip Number 1
Familiarise yourself with Pandora's brand values and product range. Understanding their commitment to sustainability and luxury will help you connect with the company's ethos during your interactions.
✨Tip Number 2
Prepare to discuss your experience in leading teams and driving sales. Be ready to share specific examples of how you've motivated a team to exceed targets, as this is crucial for the supervisor role.
✨Tip Number 3
Showcase your customer service skills by preparing scenarios where you've handled difficult situations or escalated complaints. This will demonstrate your ability to maintain high standards in a fast-paced environment.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Supervisor - Oxford Circus (Full - Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of the Supervisor position. Tailor your application to highlight relevant experiences that demonstrate your ability to lead a team and drive sales.
Highlight Relevant Experience: Emphasise any previous experience in retail, especially in supervisory roles. Include specific examples of how you have motivated teams, achieved sales targets, and provided excellent customer service.
Showcase Your Skills: Make sure to showcase your communication, coaching, and adaptability skills in your CV and cover letter. Use concrete examples to illustrate how these skills have contributed to your success in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the brand and the role. Mention why you want to work for Pandora and how your values align with theirs, particularly around teamwork and delivering exceptional customer experiences.
How to prepare for a job interview at Pandora A/S
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry and specifically for Pandora. Share any personal experiences that highlight your love for jewellery and customer service, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
As a supervisor, you'll need to lead a team effectively. Prepare examples of how you've motivated others in previous roles, handled conflicts, or driven sales. This will showcase your ability to inspire and manage a high-performing team.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to retail, such as sales targets and conversion rates. Be ready to discuss how you have met or exceeded these in past positions, as this will demonstrate your results-driven mindset.
✨Prepare for Customer Scenarios
Think about potential customer complaints or challenging situations you might face as a supervisor. Prepare responses that show your problem-solving skills and commitment to providing exemplary customer service, which is crucial for this role.
