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- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service in a fast-paced retail environment.
- Company: Join Pandora, the world's largest jewellery company, known for its sustainability and innovative culture.
- Benefits: Enjoy competitive pay, monthly bonuses, generous discounts, and a unique jewellery uniform allowance.
- Why this job: Be part of a recognised 'Best Place to Work' and inspire others while achieving personal growth.
- Qualifications: Previous retail experience preferred; strong communication skills and a passion for customer service are essential.
- Other info: Opportunities for career progression and a supportive work environment await you!
Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!
We are currently seeking a pro-active, results driven supervisor to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we would love to have you join us!
The supervisor is our brand ambassador and in this role, you will oversee the running of the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service and support them in creating special memories for our customers. Enjoying a fast-paced, sometimes high-pressured retail environment is essential.
Day to day, you will share your Pandora product knowledge with the wider team, run shop floor coaching sessions to unlock the team’s sales potential, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.
What to expect from the role:
- Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
- Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
- Monitor store sales figures
- Handle serious complaints that have been escalated
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
- Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals' personalities and needs
- Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
- Cashing up and reconciling the till systems
- Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
- Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
- Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
- Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe
The successful candidate:
Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge then this could be the opportunity for you.
An ideal candidate will have:
- Proven experience in driving sales and profitability in store
- A passion for driving a culture of exemplary customer service
- Strong communication skills in order to establish and coach a high performing team
- The ability to be adaptable and flexible to changing business needs
- A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
- A well-presented appearance with a taste for desirable products and a passion for retail
Why work with us?
Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
- A competitive hourly rate of pay
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
- A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
- Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
- Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more
- Parties, incentives and gifts throughout the year
If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
Supervisor -Burnley, 32hr employer: Pandora A/S
Contact Detail:
Pandora A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor -Burnley, 32hr
✨Tip Number 1
Familiarise yourself with Pandora's product range and values. Being able to speak passionately about the brand and its offerings during your interview will show that you're not just a candidate, but a true ambassador for the brand.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you motivated your team to exceed sales targets or improve customer service, as this aligns perfectly with what they're looking for.
✨Tip Number 3
Understand the importance of KPIs in retail. Be ready to discuss how you have used KPIs in your previous roles to drive performance and how you plan to implement this in your new position at Pandora.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. Retail can be unpredictable, so share experiences where you've successfully navigated challenges or changes in a fast-paced environment, demonstrating your ability to thrive under pressure.
We think you need these skills to ace Supervisor -Burnley, 32hr
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and supervisory roles. Emphasise your achievements in driving sales and providing excellent customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the role. Mention specific examples of how you've motivated teams and achieved sales targets in previous positions.
Highlight Key Skills: In your application, focus on skills such as communication, adaptability, and leadership. Provide examples of how you've successfully coached teams and handled challenging situations in a retail environment.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Pandora and its values in your application. Explain why you want to work for them and how you align with their mission of providing an unforgettable customer experience.
How to prepare for a job interview at Pandora A/S
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail environment and specifically for Pandora's products. Share any personal experiences with the brand or similar products to demonstrate your genuine interest.
✨Highlight Leadership Experience
As a supervisor, you'll be leading a team. Be prepared to discuss your previous leadership roles, how you motivated your team, and any specific examples of how you drove sales and improved customer service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled difficult situations in the past, especially regarding customer complaints or team conflicts. Show that you can remain calm under pressure and find effective solutions.
✨Know the Brand Values
Familiarise yourself with Pandora's core values: dreaming, daring, caring, and delivering. Be ready to explain how you embody these values in your work and how they align with your personal approach to retail.
